Care and Support Program Manager

Employment Type

: Full-Time


: Information Technology

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CARE AND SUPPORT PROGRAM Manager (Spanish Speaking)

The mission of the Alzheimer's Association is \"To eliminate Alzheimer's disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.\" The Alzheimer's Association, New York City Chapter provides a variety of education, information and support services to persons with dementia, their families, health care professionals, and the community in all five boroughs.

Under the supervision of Senior Care and Support Program Manager, the Care and Support Program Managers are part of the program team. Program Managers are responsible for developing, marketing and delivering programs and services to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members in accordance with the Alzheimer's Association Strategic Plan and Common Program Portfolio. In addition, the Program Manager will conduct outreach and education activities to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members including priority diverse populations among Latino, African American and LGBT constituencies. As such, the Care and Support Program Managers play a critical role in reaching and serving the underserved communities across the five Boroughs. Some evening and weekend hours will be necessary.


  • Under the supervision of the Community Engagement and Education Manager the Care and Support Program Coordinator will plan and develop a programmatic approach, establish relationships, conduct outreach, lead group educational workshops, and provide clinical care in the form of care consultations, one to one psycho education and leading support groups.


  • Plan, develop, perform outreach and marketing as well as deliver Alzheimer's Association education and training programs to persons with dementia, their family members and caregivers, professionals, paraprofessionals and the community at large.
  • Increase and coordinate development and implementation of services to diverse communities and populations in the region.
  • Work collaboratively with chapter staff to support the Alzheimer's Association's vision, mission, core values and strategic goals and promote Association programs such as TrialMatch(R) and Advocacy.


  • Generate support for, and awareness of, the work of the Alzheimer's Association by forming, maintaining and enhancing relationships, collaborations and partnerships with healthcare professionals, paraprofessionals, community agencies, government entities and businesses in the designated counties.
  • Conduct outreach and education with physicians, builds working relationships with service providers, care facilities and other stakeholders.


  • Provide care consultations to enhance the quality of life and decrease the stressful impact of the disease for the person with Alzheimer's disease/dementia and/or the caregiver.
  • Promote and optimize the Alzheimer's Association's Helpline program.
  • Provide support and information about Alzheimer's disease and dementia, services provided by the Association and community resources to constituents within the designated counties.


  • Administer client tracking system from referral to closure. Provide accurate and timely documentation of interactions and interventions.
  • Collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Senior Care and
  • Support Program Manager and Director of Programs.
  • Assist liaising between Chapter, National Alzheimer's Association, and grantors and coordinate systems for collection and reporting of data and outcomes; work with team to meet performance outcomes.


  • Master's degree in Social Work or Public Health preferred
  • Experience providing counseling and related services
  • Fluent in Spanish (written and verbal Spanish)
  • Demonstrated experience working with diverse communities including Latino, African Americans, and LGBT
  • Familiarity with Alzheimer's and related dementia, aging population and/or health
  • Knowledge of Alzheimer's or dementia or other disease related experience preferred.
  • Experience facilitating educational workshops or support groups
  • Experience in volunteer management and support
  • Ability to work with a wide range of people including persons with dementia, family caregivers, corporations, foundations, and volunteers
  • Excellent communication skills
  • Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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