Digital Client Services Manager - New York

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Job Description Make an Impact. Grow Your Career. Have A Blast. Innovation | Mutual Respect |Positive Attitude | Accountability | Commitment | Teamwork IMPACT is our values at RevTrax, an Offer Management Platform driving sales and measurable ROI for some of the most recognized leading companies. Clients partner with RevTrax to solve their toughest challenges when it comes to controlling, measuring, and optimizing offers across every marketing channel. RevTrax prides itself as being a meaningful and enjoyable place to work. All of our employees exhibit every one of the values listed above and we have a blast while doing it. Unlike larger companies, we're a growing workforce where everyone is empowered to own their decisions and make an impact. Whether you want fresh fruit in the office, a flexible work schedule, unlimited snacks, or the opportunity to give back to the community, RevTrax has you covered. If this vision resonates with you, and you can see the possibilities of the future at RevTrax, wed love to chat. Position Vision/Goals: The Client Services Manager is a role that is responsible for fully owning a portfolio of clients and acting as the program execution lead on accounts. The role requires the team member to fully ingrain themselves in the clients world understating key pain points and providing solutions through the RevTrax technology. Responsibilities Responsible for overall client satisfaction and retention of assigned Tier 1 accounts as it pertains to execution. Consult with clients and develop, implement and manage digital promotional campaigns; work with internal teams, as necessary, to support campaigns. Partner with clients and sales to clarify marketing objectives, design programs to achieve maximum promotional effectiveness, and identify opportunities for client development. Manage client onboarding with appropriate internal / external stakeholders. Analyze campaigns, develop insights, and help clients interpret findings and understand opportunities for future campaigns. Create and deliver plans, presentations and reports (i.e. QBRs) to clients. Accountable for resolving client issues, proposing solutions, escalating, and managing to resolution. Stay up to date with product launches, emerging technologies, trends in promotions, and industry insights to provide support to clients and the sales organization. Become an expert on RevTrax offerings and systems. What We're Looking For: Experience and understanding of digital landscape as well as online, digital and mobile promotions and the role they play in the marketing plan. Solid understanding of email, paid search, display, rich media, mobile and other digital media. Proactive, effective written and verbal communicator. Creative, analytical problem solver who focuses on delivering on client campaigns. Willingness and ability to work in a fast-pace and deadline-sensitive work environment. Able to develop and deliver clear, insightful presentations. Capacity to learn and follow multiple processes (operationally, technically and client services) and manage numerous simultaneous projects, while proactively improving processes if necessary. Ability to project enthusiasm and excitement. PERKS Full benefits after 30 days (health, dental, 401k, etc.). Fun start-up culture. Access to senior management. Ability to grow within the organization. Training and support from all levels of the company. Unlimited vacation Free snacks & beverages Kegerator Happy Hours Team building activities BegPEBT8xS
Associated topics: customer service team manager, expertise, guidance, lead, management experience, manager, review, service manager, supervisor, telephone

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