The Director of Special Events, Operations will oversee the execution of events to ensure optimum performance, superior guest service, and maximum profitability is met according to Company standards. The Director of Special Events, Operations will actively ensure an exceptional guest experience through accommodating and knowledgeable hospitality, and must ensure that all standards of service are exemplified and upheld. Above all, the Director of Special Events, Operations must actively embody, inspire and teach the culture of Crafted Hospitality to all employees, which includes adhering to federal, state and local regulations concerning health safety or other compliance requirements.
Responsibilities include but are not limited to:
Managing the activities of an event shift; scheduling and assigning specific tasks and guiding service to ensure best possible guest experience
Implementing and continuing the proper training of all staff in service standards and Crafted Hospitality values by creating engaging training materials and ensuring the team has the tools and equipment needed to effectively carry out their job functions
Ensuring that all event facilities and equipment are cleaned, set and maintained in pristine condition; providing clear directive to housemen and inspecting their work; addressing larger maintenance issues with appropriate departments
Making certain that all event spaces are set-up according to the Banquet Event Order and floorplan; conducting pre-function meetings with Event Captains and staff to review all information pertinent to the setup and service of each event, inspecting scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee break areas for cleanliness, attractiveness, proper layout, and health code compliance
Meeting with kitchen staff to review scheduled event menus and details, assign vessels for buffets, as well as plan for any anticipated challenges with service and execution of an event
Coordinating any AV equipment or other technical needs specified on the BEO or requested by the client
Ensuring client(s) and guests are attended to throughout the setup and event, responding to guest requests and issues in a prompt and professional manner, and making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
Monitoring and maintaining procedures to ensure the security and proper storage of event inventory and equipment, specifically replenishing supplies, inventory, uniforms, etc. in a timely manner and minimizing the misuse and breakage of china, glassware, linen, and supplies
Assisting in controlling departmental labor and expenses
Promoting teamwork and quality service through daily communication and coordination with event staff and other departments
Ordering, storing, and keeping inventory of supplies for events related to china, glass, and silverware
Managing outside vendors including florists, event designers, audio visual and furniture rental to ensure proper setup, load in and load out and protect condition of event spaces
Interacting with outside vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, and to resolve any vendor performance issues
Reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business
Recruit, interview and hire event staff
Exhibiting willingness to assist event staff with their job functions during peak periods
Ensuring accurate and timely completion of administrative tasks which directly affect the efficiency of the event operations and events setup service, and completionThe ideal candidate will have the following:
At least 3-4 years experience in events, banquets, restaurants, or food and beverage operations including 2+ years supervisory experience
Clear, strong verbal and written communication skills; ability to interact with customers, employees, and third party vendors in a professional manner
Ability to create and present verbal and written presentations on various subject matters, including management reports, event orders, inventory sheets, and procedures
Ability to compute numbers, reconcile daily financial documents, inventory goods, conduct analysis and make business recommendations to ensure costs are in line with budgets
Ability to problem solve, reason, motivate, and train
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
Ability to work nights, weekends, holidaysWhat we can offer you:
Physical Demands The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Crafted Hospitality is an EEO Employer
More detail about Temple Court part of Crafted Hospitality, please visit Associated topics: administrative staff, associate, facilities, front desk, front office, operation, operational support, records management, staff, support
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.