Process Improvement Manager 1 - Cheektowaga

Employment Type

: Full-Time


: Non-Executive Management

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Responsible for leading significant process improvement projects and initiatives for individual lines of business, uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level.

Primary Responsibilities:
  • Direct development of continuous improvement initiatives, generally of less complexity, consult with, and influence internal contacts, creating value and buy-in as the lead process improvement transformation partner.
  • Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices.
  • Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts.
  • Develop project plans and/or execution framework for assigned activities.
  • Identify and document opportunities for process automation (e.g. robotics); develop business case.
  • Communicate project status, issues and risks to project sponsor on a regular basis.
  • Ensure sustainable measurement systems for key deliverables are in place for each project.
  • Develop business case and project benefits and monitor actual results against projected benefits.
  • Coordinate teams of up to 20 individuals across multiple functions and levels of the organization.
  • May have coaching and mentoring responsibilities for Process Analysts or Six Sigma Green Belts.
  • May support larger strategic Project/Process initiatives working under the direction of higher management.
  • Drive implementation of solutions within the business where required.
  • Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:
This position manages and executes Process Re-engineering projects impacting individual lines of business to improve efficiency, reduce expenses and provide improved service to customers.

Education and Experience Required:
Bachelor's degree and a minimum of 3 years' relevant work experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' relevant work experience

Strong verbal and written communication skills

Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide

Experience handling multiple tasks and working under time constraints in support of various assignments

Education and Experience Preferred:
Minimum of a Bachelor's degree in a technical, finance, or business discipline

Minimum of 4 years' relevant experience

Financial services experience

Previous management experience

Certified Six Sigma Green Belt or Lean



Well organized individual

Ability to effectively manage multiple work streams

Ability to forge strong relationships with business stakeholders and colleagues

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