Senior Manager Professional Services

Employment Type

: Full-Time


: Non-Executive Management

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JOB TITLE: Professional Services Manager / Director Performance & Monitoring experience LOCATION: New York PACKAGE: Open (very competitive) Great basic salary bonus shares 75/25 Chance for experienced A-PLAYER Professional Services Manager/Director to join one of the best Performing start-up companies within the AI Ops / Monitoring software community Series B funded and a global presence of just over 100 people worldwide my client will allow you to make a real impact and to develop yourself within the performance/monitoring world As a global software company, my client provides thousands of companies in over 100 countries. They are known throughout the world and due to huge customer demands are now looking to grow their Sales, Pre-Sales and Post Sales and leadership organization throughout the US ROLE INFORMATION - Full Post sales position - Player manager role - 100% responsible for supporting customer through and after implementation - Technical evangelist through the sales campaign and after - Deal with technical issues review code if & when needed. - Design bespoke solutions for customers - Run discovery sessions to understand customer frustrations and work on improvement - 25% travel across West and Central America - Train both technical and business users - Partner with sales, support, product and r&d teams KEY EXPERIENCE REQUIRED - 4 years minimum in a client facing position - Must have strong Implementation / Professional Services experience - 2/3 years as a Manager or Director - Must have implemented a saas solution - Knowledge of monitoring software would be a plus - Have to have a stable and successful track record strong job stability/tenure is key COMPANY INFORMATION - HQ California - Current SE team of 6 with immediate headcount for 10 - Work over 100 countries - Founded in 2012 - 100 staff worldwide - Named by Forbes as one of Americas most promising companies - SaaS - Exceptional leadership team - Pre IPO with strong series B funding - Huge market opportunity

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