Desktop Support Technician (Level 1)

Employment Type

: Full-Time


: Customer Service/Call Center

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Title: Desktop Support Technician, (Level 1)
Location: NYC, (midtown)


Our Client is looking for a Desktop Support Technician (Level 1) where their main responsibilities will be to help provide exceptional customer service and troubleshooting services to all staff users.


Manage support requests via the tools provided.

Provide desktop support services to the employees.

Troubleshoot system performance issues, develop and implements technical solutions related to applications, hardware, software and other corporate systems

Coordinate desktop operating system and application revisions/upgrades/implementations.

Proactively administer the end-user technology environment using tools such as but limited to MS SMU and SMS, ePolicy, McAfee Enterprise, Ghost, Microsoft Office 365, etc.

Provide light network administration support as needed.

Manage special projects on an as needed basis.


1-2 years of experience supporting a primarily Windows desktop environment

Excellent hands-on technical and functional knowledge of the desktop as well as the back-end tools to properly provide administration such as Windows10, Office365, MS Office 2016 for Windows and MAC, latest MAC OS

Prior experience with Active Directory and Exchange, Wireless, and Network Security

Superb customer service orientation and problem-solving abilities

Ability to multi-task and work under pressure

Excellent verbal communication skills

Strong project and time management skills are a must

BS in Computer Science or related field of study or relevant experience providing IT support services to an organization

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at

- provided by Dice
Associated topics: assistance, client, desktop, information technology analyst, network, support, support analyst, support specialist, technician, technician iii

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