Exchange SME Team Lead

Employment Type

: Full-Time


: Non-Executive Management

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Exchange SME Team Lead
Long Term
Role Responsibilities
Day to day management of the Exchange SME resources, including regular 1-2-1 s to ensure ownership of tasks, managing annual leave for the team ensuring coverage is available for the various regions and managing resources for planned work / projects.
Management of the Exchange environment, mixture of vendor managed and on-premises.
Management and delegation of out of hours / weekend work.
Attending meetings such as Governance, Service Delivery, Operational, Capacity etc and taking ownership for actions.
Ensuring the team are performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, Service Management functions, developing and maintaining Knowledge Articles and Governance.
Follow all guidelines and controls for each process to ensure compliance and quality.
Track the implementation of resolution tasks; collect, interpret and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
Understand thoroughly the end to end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
Provide input and contribute in any and all product or service related audits.
Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents.
Engage with other Service Management groups such as Engineering and Application Vendors, to understand new business requirements being introduced to the environment.
Identify risks, issues and product defects related to applications and/or services and drive their resolution.
Ability to work remotely for DR and BCM events.
Working with internal Teams and external Vendors
Drive projects related to
Process improvement
Proactive operational and infrastructure risk mitigation
IT Audit requirements
People skills
Transparent Team Work
Structured upward & downward communication
Training skills
Communication skills
Good command in English
Ability to work with diverse global teams
Effective Multitasking and reporting
Ability to learn new skills through self-learning
Experience of 5 to 10 years working (of which 5 years must be as L2/L3 working with Exchange and related infrastructure
Team Management Skills
Strong written and verbal communication skills.
Practical experience and exposure with People Management responsibilities
Working knowledge of Knowledge base tools
ITIL incident and Problem management
Technical Skills
Exchange Online, Exchange 2010, 2013, 2016
Exchange Online Policy, Migration, and Compliance
Exchange Online Addresses, Mailboxes, Archiving Management
Administering Exchange Online Mail Flow
Experience in building Exchange servers
Experience in Active Directory / Azure AD sync / ADFS
Good knowledge of Data availability group
Hands on experience of Exchange server patching
Experience on Exchange Online Protection
Proven experience Troubleshooting with Exchange Online in Office 365
Proven experience with TCP/IP networking
Proven experience with PowerShell
Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
Technical Skills Non-essential
O365 additional applications SharePoint Online and OneDrive
Virtual Data Rooms
Degree or higher in relevant discipline (e.g. Computer Science, Engineering).
Previous experience on working in Email service environment
Certifications: in Microsoft Technology & Messaging Systems
ITIL V3 foundation certification (preferred)
For more information please contact:
Ph: (732)-### #### x 9068
- provided by Dice

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