Product Designer, Crm And Performance

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Product Designer, CRM and Performance at Glossier (View all jobs) New York, NY Overview At Glossier, we are committed to building innovative digital experiences that our customers love. As a Product Designer focused on CRM and Performance, you will work work collaboratively with cross-functional partners in Email Marketing, Performance Marketing, Data Science, Brand, and Creative teams to concept, design, and create compelling emails, landing pages, and associated content with a performance-driven lens. We are looking for a proactive, self-motivated, and customer-obsessed candidate with solid digital design skills and a comprehensive understanding of customer engagement, performance, and email marketing strategies. You should have a strong eye and aesthetic sensibility, but are constantly looking to validate design decisions through customer feedback, quantitative insights, and evolving best practices. 6 Month Expectations:
  • Propose and design emails, landing pages, and performance assets in conjunction with projects in the roadmap and marketing calendar
  • Create modular and scalable email and landing page design systems
  • Collaborate with Email and Performance Marketing teams to prioritize email initiatives and develop design testing plans
  • Work alongside a dedicated copywriter, content lead, and other members of the creative team to define narratives and evolve creative across all email and performance marketing communications
  • Spend time building key internal relationships with the core CRM team, brand, creative, and digital product, working together to map existing lifecycle and campaign emails
12+ Month Expectations
  • Continue to evolve and iterate on our email creative strategy, partnering closely with the CRM team to adapt to shifting brand and business needs, customer insights and performance results as we continue to grow
  • Create world-class digital experiences in sync with evolving design paradigms in the email and digital design space
  • Ensure that Glossiers established look-and-feel and voice is successfully implemented across projects, helping to maintain consistency across all channels
  • Act as an advocate for the customer throughout the project lifecycle leveraging a strong knowledge of user-centered design process & tools
  • Manage your own timelines and priorities as part of a cross-functional team and collaboratively meet tight deadlines in an agile environment
Our Ideal Candidate:
  • Inclusive, courageous, discerning, curious, and devoted the the customer
  • Has an online portfolio that demonstrates cutting-edge digital work, a deep understanding of user needs and unique approaches to problem solving
  • Excellent eye for visual design including color, layout and typography
  • Is proficient in Adobe Creative Cloud, Figma and/or Sketch
  • Has front-end development experience (HTML, CSS, JavaScript)
About Glossier Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.

We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race,color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination
Associated topics: customer service team manager, guide, guidance, lead, leadership, product support, review, service manager, team manager, telephone


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