Loans Support Specialist - Nesco Resource, LLC (New York)

Employment Type

: Full-Time


: Miscellaneous

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Job Summary:
Processes requests for loans and distributions enrollments and eligibility and vesting from 401(k) accounts as directed by clients and plan participants in accordance with regulatory guidelines.

Reviews and processes lump sum and rollover distribution requests for participants that have either terminated employment or are active in a terminated plan to ensure that payment is generated to participant within designated processing windows.

Reviews and processes first level involuntary distribution of plan assets to participants based on direction of plan administrator.

Processes loan requests that are submitted via the web or on paper to ensure that payment is generated to participant within designated processing windows.

Researches the missed loan payment report to ensure timely and accurate repayments for participant loans.

Researches questions related to participant loan or distribution request so that accurate information can be provided to clients and participants.

Researches updates and processes all returned mail to ensure system client and participant information is up to date and accurate.

Updates plans and enrollment changes in HRIS for Retirement Services and Section 125 to ensure accuracy of the data.

Works with various groups within the organization to resolve participant issues as necessary to ensure quality service is provided to clients.

Utilizes multiple computer software packages including HRIS SalesForce Sungard and ORS to answer specific participant requests.

Keeps HRIS current with all census updates as provided by the client on behalf of their participants to ensure accuracy of data.

Evaluates processes and procedures providing the necessary feedback solutions and alternatives to alleviate future issues.

Researches and resolves basic projects requested by other 401(k) Operations and 401(k) Service Center teams as requested by Supervisor.

Contacts internal partners and external clients/participants to obtain missing information as necessary.

AAS or BA/BS preferred in a business or related field preferred
Minimum 2 year customer service experience
Analytical/mathematical background and experience with Microsoft Word Excel and Access is preferred.
Knowledge of the retirement industry strong organizational skills attention to detail and time management skills are a plus.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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