Director, User Experience Researcher (New York)

Employment Type

: Full-Time


: Information Technology

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As the Director of UX Research you will lead a large growing team of UX Researchers, CX Analysts and a Research Manger, delivering insights that drive a digital product portfolio across all phases of design development.
Collaborating with Product managers and Designers you will establish their insight needs, makeappropriate recommendations and craft research plans that align with the product roadmap.
Qualifications Undergraduate or masters degree in Human-Computer Interaction, Cognitive Science, Psychology, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience. 10+ years of UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences. Track record of being in people leader positions, managing high performing teams, where youve guided and grown the managerial skills of others. Demonstrated experience working directly with digital Product Managers to deliver user experience research at scale. Proven experience in identifying research needs, matching those needs to research methods, and aligning approach with overall business strategy. Expert-level knowledge in conducting foundational, formative and evaluative research using of a range of qualitative and quantitative methods such as: usability testing, contextual inquiry, surveys and remote testing (using UserZoom or Qualtrics), participatory design, ethnography, diary studies, A/B testing, etc.
Associated topics: design, engineering, manufacture, product, product manager, production, program manager, quality

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