Desktop Support Technician

Employment Type

: Full-Time


: Customer Service/Call Center

We have direct client requirement as mentioned below

Position Responsibilities

* Install, configure, and support PC hardware and various software used by end users

* Participate off hour and contingency site coverage

* Inventory management

* Assist in ad hoc projects, assignments and responsibilities as necessary



The candidate should have working knowledge of a variety of concepts, practices, and procedures including:

* User-level OS support for Windows operating systems

* Solid understanding of networking concepts

* Working knowledge of SCCM, KACE or similar patch management tools

* End user desktop technical support

* User-level software support for Microsoft O365 Suite and other third-party software titles.

* Hardware troubleshooting, repair, and preventative maintenance support for Desktops, laptops, and printers

* Working knowledge of Video Conferencing tools like WebEx, GoToMeeting

* Initial setup, support, and troubleshooting of issues for new users

* Experience using remote tools to support remote end users and systems

* Experience in creating documentation for process/procedures/knowledgebase

* Quick learner can understand and apply existing and new technologies

* Ability to lift and/or move up to 30 pounds of materials

* Experience working in a team oriented, collaborative environment

* Excellent analytical, troubleshooting and problem-solving skills

* CompTIA or similar certification desired

- provided by Dice
Associated topics: assist, client, help, information technology, network, pc, service, technician i, technician iii, technician iv

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