Technical Specialist, Operations


: $125,325.00 - $91,330.00 /year *

Employment Type

: Full-Time


: Information Technology

Job Title: Technical Specialist, Operations
Location: New York, NY
Employment Type: Fulltime
Position Summary:
To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.
Qualifications Required:
Bachelor s degree or education/training in an IT related field
3+ years experience with Cisco routers switches and Firewalls
3+ years experience with Red Hat Linux and AIX Servers in an enterprise environment
Experience using various versions of Windows Servers
2+ years using VMWARE 5.X or 6.X
3+ years of experience in developing and support of distributed financial services transaction processing platforms
Must be detail oriented and organized in both thought and practice
Good verbal and written communication skills
Strong analytical and problem solving skills
Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
Ability to work under pressure and handle conflicting priorities
Experience in analyzing debugging issues as it applies to Cisco switches and routers
Experience supporting IP Telephony systems
Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere
Experience with payment products, operations, and technology
Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
Strong knowledge of relational database Microsoft SQL and DB2
Excellent analytical, troubleshooting and problem-solving skills
Must be a strong team player
Ability to multitask
Experience with credit card processing application, digital wallets, emerging payments, mobile payments is a strong plus
Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
Datacenter and Monitoring Experience
Qualifications Desired:
CCNA, CCNP, MCSE and ITIL certification
IMB MQ and Connect Direct experience
Linux Shell Scripting
Vendor management experience
Essential Functions and Responsibilities:
Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
Test and install communications equipment for internal and external customer use
Create documentation that will troubleshoot internal networks and systems efficiently
Provide enhanced network support for WAN and IP Telephony networks
Proactively contact participants when surveillance systems identify connectivity issues
Interface with vendors and clients to repair and resolve installation issues
Support wide-area MPLS services, as well as other communication lines, for all customer communication links
Implement changes in our customer facing environments
Coordinate and participate in Disaster Recovery exercises
Prepare Operations for the implementation or decommission of services
Assist on various team projects to ensure Continual Service Improvements occur within Operation
Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
Perform root cause analysis of issues
Develop run-books for recurring issues, system implementation, shutdown and recovery
Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
Support Java, WebSphere & File Transfer applications
If interested, please revert with a copy of your updated resume in word format and expectation for salary.
Jashmi Ahamadi
- provided by Dice
Associated topics: client support, customer support, desk, edi, help desk, information technology support, msword, support, technical support specialist, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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