Customer service

A/C Doctors, LLC in Gilbert, AZ

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • $26,040.00 - 35,890.00
position filled

Customer Service Supervisor

A/C Doctors is looking for a customer focused individual to manage their customer service team in Gilbert. The Customer Service Manager is responsible for all functions relating to customer satisfaction and retention, scheduling, supervising the routing and dispatching of jobs, as well as managing the daily activities of a Customer Service team.

Primary Job Function: Develop and implement customer service policies and procedures; prioritize and delegate tasks to the team members; respond to technician and customer issues and provide solutions; provide the necessary resources and tools available to provide quality customer service; ensure field technicians are scheduled efficiently; oversee the growth of our preventative maintenance membership program; analyze and prepare relevant data for monthly reporting which includes technician's revenue goals and KPI's; generate and approve department commissions; find and implement strategies to improve the quality of service and productivity in the customer service area. Perform quarterly and annual performance review sessions for team members; actively participate in recruiting customer service personnel. Act as a professional leader and coach and provide support and backup for the service team when needed.

Hours: Two shifts available

  • Monday Friday 7:00 am- 3:00 pm
  • Monday Friday 2:00 pm-10:00 pm

Required Qualifications:

  • Strong customer service and/or scheduling background
  • Prior supervisory experience
  • Ability to pass a drug and background check
  • Advanced customer service skills
  • Ability to multitask proficiently
  • Well organized and acutely detail oriented
  • Excellent phone presence and communication skills
  • Must be able to make quick judgement calls regarding the best plan of action
  • Proofreading and preparing estimates and invoices for processing
  • Accounting software experience preferred
  • Geographical knowledge of the greater phoenix area
  • Advanced level skills with Microsoft Office software
  • High school diploma or general education degree (GED)
  • Advanced level knowledge of software technologies
  • Prior experience in HVAC preferred

Associated topics: answer, call, client service, customer, customer care, customer service representative, guest, representative, service call, support specialist

You may be interested in these similar jobs!
Administrative Assistant
IES Communications LLC. in Tempe, AZ

Job Summary: The Administrative Assistant is the administrative person for the department or branch. The Administrative Assistant ensures that all ad…

Read More
Customer Service Manager
Confidential in Phoenix, AZ

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience…

Read More
Customer Care Representative
Remx in Scottsdale, AZ

A company in Scottsdale is looking for a few good Customer Service Reps to assist members in a call center setting. Duties include: * Answering inb…

Read More
Customer Service Representative - Reservations
Majorel North America in Chandler, AZ

Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customer…

Read More
Customer service/cashier (good4u customer care)
Natural Grocers in Gilbert, AZ

Overview The job in a nutshell: Do you have a passion for helping people? Do you believe that you can change Associated topics: call center associate…

Read More
Lot Associate
The Home Depot in Gold Canyon, AZ

Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associ…

Read More
Call Center Support Rep - Phoenix
Dish Network in Mesa, AZ

SummaryDISH is a Fortune 250 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge …

Read More
Direct Hire -Call Center $16-$19
Remx in Scottsdale, AZ

**Direct Hire Call Center positions ** Are you looking for a place to call your work home? Do you have previous call center experience? I am lookin…

Read More
Call Center Tech Support - Phoenix
Dish Network in Scottsdale, AZ

SummaryDISH is a Fortune 250 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge …

Read More
Smart Business - Customer Service Rep.
A3 Smart Home in Tempe, AZ

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to t…

Read More
Retail Customer Service Specialist
Dick's Sporting Goods in Scottsdale, AZ

Job Description:DescriptionWe are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to …

Read More