Customer Service Supervisor
A/C Doctors is looking for a customer focused individual to manage their customer service team in Gilbert. The Customer Service Manager is responsible for all functions relating to customer satisfaction and retention, scheduling, supervising the routing and dispatching of jobs, as well as managing the daily activities of a Customer Service team.
Primary Job Function: Develop and implement customer service policies and procedures; prioritize and delegate tasks to the team members; respond to technician and customer issues and provide solutions; provide the necessary resources and tools available to provide quality customer service; ensure field technicians are scheduled efficiently; oversee the growth of our preventative maintenance membership program; analyze and prepare relevant data for monthly reporting which includes technician's revenue goals and KPI's; generate and approve department commissions; find and implement strategies to improve the quality of service and productivity in the customer service area. Perform quarterly and annual performance review sessions for team members; actively participate in recruiting customer service personnel. Act as a professional leader and coach and provide support and backup for the service team when needed.
Hours: Two shifts available