Intake Liaison Bronx NY
Employment Type: Full-Time
- Home Care
- Intake Experience
- Hospice Care
- Communication Skills
- EMR Systems
AccentCare, Inc. is a national post-acute healthcare provider with 45 years of industry experience. We thrive on providing patient-centric care and a warm and personalized experience within our local communities.
Your Success is our Success. We strive to provide new employees with a structured on-boarding process to help you become assimilated quickly, and cutting-edge tools to make your daily work easier and more efficient. We offer extensive training and a wide-array of opportunities for continued education and promotional opportunities.
Position: Clerical Intake Liaison
Reports to: Director Service Center
As a Clerical Intake Liaison you will:
Provides initial coordination of information with clients, their family members, physicians, referral sources, facility staff, agency staff, and any others involved in assuring continuity of client care.
Informs referral sources, clients, family members, and physicians about clinical and non-clinical programs available in the home setting.
Collaborates with the client, physician, referral source, sales, and/or local branch to collect information needed to process a referral as well as resolving aging referrals.
Documents all referral related information, actions taken, and follow-up required in the medical record in a timely and accurate manner and ensures referral orders are reviewed by the appropriate clinical Intake staff.
Provides information to the local branch and sales team that will assist in determining non-admission decisions for pending referrals.
Requirements of Qualified Candidates:
Minimum of one year experience in home care, hospice, or personal care services, preferred
Must Speak fluent Spanish/English
Prior use of Electronic Medical Records (EMR), preferred
Experience in dealing with a variety of payors in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client's needs and ability to maintain composure in ressing stressful and/or challenging situations
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client Intake
Excellent organizational skills as well as telephone, verbal and written communication skills, with the ability to communicate with both professionals and non-professionals
Knowledge and skills in the use of computers and software programs
Knowledge of pertinent state, federal, and local regulatory requirements
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