IT Business Relationship Sr. Specialist

Aerojet in Huntsville, AL

  • Industry: Aviation - Others
  • Type: Full Time
position filled
The Business Relationship Management expert will be responsible for building customer relationships and Information Technology (IT) capabilities that enable the business. This role will report to the Senior Director of Business Alignment and Integration. The candidate provides direction and guidance to business partners to enable the best IT solutions that meet the business needs. The position bridges the gap between business partners and technology solution providers. The business areas supported by this position include the business units of Defense and Space which focus on customer engagement and the company’s end products. Defense delivers intelligently-designed, zero-fail space propulsion components for the world’s most significant launch and defense systems. These systems help preserve freedom by providing security to the warfighter and by enabling the continued exploration of space in low-earth orbit and far beyond. Space expands human and robotic presence across the solar system through human exploration, in-space power and propulsion, launch vehicle propulsion, and liquid engines. Strong business knowledge in these disciplines is required along with familiarity with various technologies including: ERP including Oracle eBS; reporting/analytics including OBIEE; and others as required This position may be filled at the level posted or at the next higher level. Essential Job Functions (Including % of Time for Each) The successful individual will provide leadership and guidance by incorporating enterprise, business and vendor initiatives/needs within programs/projects; IT risk support, business-as-usual activities including support for issues and ad-hoc requests, functionality enablement, and managing vendor IT performance metrics. Identify and represent technological trends, leveraging potential impact on business strategies and objectives. Develop and maintain positive client relationships, coordinating with various functions to ensure IT requests are handled appropriately and efficiently. Coordinate with third-party partners, including IT outsourcing team, for IT support. 30% - Builds and maintains strong relationships with business partners and acts as a liaison between IT and the business partner Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions Communicates business needs with IT to gain alignment between business needs and technical capabilities Combines a general knowledge of multiple technology areas with knowledge of the targeted business function to define and document the business requirements 20% - Maintains ongoing operations through recurring IT services Provides education and communication to partners with regards to IT services Ensures alignment with IT solutions Monitors that the IT solutions are meeting the partner’s expectations Defines new services to support business needs 20% - Defines, prioritizes, and manages program and project initiatives Promotes business projects and value to the IT leaders and community Leads in the development of business cases requiring IT-based solutions Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners Tracks ROI for business initiatives including cost, benefits, and risk 10% - Assists with metrics and reporting Assists in the development of metrics used to track value delivery Refines SLAs based on business need Provides details on cost, value, and opportunity to optimize IT spend (initiatives and support services) 10% - Supports vendor relationships Establishes initial vendor relationships and maintains a forward-looking view of vendor direction Interfaces with vendors to understand whether vendor products will meet business requirements Develops, shares, and leverages best practices across IT 10% - Maintains strategy and architecture Participates in development of business strategic planning and leads IT strategic planning Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies Requirements Typically requires a minimum of 15 years of related experience with a Bachelors degree; or 12 years and a Masters degree; or a PhD with 8 years’ experience; or equivalent experience. Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. May be client-focused, working in conjunction with Professional Services and Outsourcing functions. May include company-wide, web-enabled solutions. As an expert in the field, uses professional concepts in developing resolution to critical issues and broad design matters. Works on issues that impact design/selling success or address future concepts, products or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization. Exercises wide latitude in determining objectives and approaches to critical assignments. Specific to the Job Function Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements Facilitation skills to lead requirements elicitation workshops Observational skills to validate data obtained via other techniques and expose new areas for elicitation Organizational skills to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering books and resources An understanding of how to practice requirements engineering according to several software development life cycles in a team environment Knowledge of product management concepts and how enterprise software products are positioned and developed Application domain knowledge is a plus, to have credibility with user representatives and be able to work effectively with them

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