Associate Care Manager - Syracuse

Employment Type

: Full-Time


: Non-Executive Management

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General Function
Execute activities of the Alzheimers Disease Caregiver Support Initiative. Responsible for implementation of objectives.


  • Actively participate in the chapter's Programs and Services Team to ensure effective execution and completion of strategic goals, objectives and program work plans.
  • Provide care consultation services to individuals with mild cognitive impairment or any stage of dementia, and their family care partners. Develop customized needs assessments including establishment of client-centered care plans, implementation of care plans, provision of emotional support and education about dementia through social work practice, and documentation of progress.
  • Utilize best practices and accrued skills to assist caregivers to navigate crisis, family issues, and other challenges.
  • Determine and provide relevant follow-up to constituents in person and by phone.
  • Build relationships with community providers to ensure appropriate referrals from community agencies on aging, departments of health, and other non-profit service providers. Build referral partnerships with social service agencies, service providers and religious congregations to mine rural constituents.
  • Represent and assist the Association at public outreach events, conferences, workshops and media and advocacy events.
  • Facilitate and evaluate support groups for caregivers and individuals with early-stage dementia.
  • Provide community education programs to a variety of audiences.
  • Refer new and existing Alzheimers Association constituents to care consultation and family consultation services.
  • Engage, train and manage relationships with related health care and social service providers in Central New York area with emphasis on minority, high-risk, and underserved populations.
  • Document and report all progress via methods established by the Chief Program Officer.
  • Develop and implement strategies to market Chapter services and programs.
  • Informs supervisor and/or appropriate chapter staff of emerging issues about potential funders and programmatic opportunities.
  • Keep informed of current disease information, current initiatives of the chapter and national office via online technology, journals and other sources provided.
  • Assure compliance with all Association policies, procedures, Standards and applicable regulatory and grant requirements; promote Association-wide programs and other initiatives.
  • Other duties as assigned.

  • Bachelors degree required in human services, gerontology, social work or a related field; Masters degree preferred.
  • One to three years of experience working with individuals and families.
  • One to three years of leadership experience in program administration including needs assessment, program development, delivery, management and evaluation.
  • Bilingual (English & Spanish) preferred.
  • Must have a clean NYS driver's license, access to a vehicle, and availability to travel throughout coverage area.
  • Proficiency with Microsoft Office applications, especially Word, Excel, and Power Point.
  • Ability to travel regularly throughout the Chapter area with some evening, weekend, and overnight travel required.
  • Knowledge of applicable healthcare delivery systems and issues such as: Medicare, Medicaid, managed care, HMOs, long term care insurance, etc.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills; professional customer service skills with visitors, callers and volunteers.
  • Ability to multi-task and prioritize work.
  • Interact with diverse populations in a sensitive and respectful manner.
  • Outgoing, positive, engaging and enthusiastic.
  • Self-starter, able to work independently and problem solve.
  • Strong active listening and interpersonal communication skills.
  • Strong ability to self-manage with significant strength in time management.
  • Ability to work evenings and weekends.
  • Ability to work on a team and develop relationships in the community.
  • Detail-oriented, efficient, and able to multi-task.
  • Strong listening skills; friendly, helpful manner with clients.
  • Multi-line telephone, conference phone, photocopier
  • Google Apps for Business
  • The Raisers Edge and/or other fundraising/CRM databases preferred
  • Small, not-for-profit environment
  • Local and regional travel
  • Work may be stressful during periods of high volume or tight deadlines
  • High volume of public contact
  • Independent working conditions

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