Clinic site manager

Employment Type

: Full-Time


: Miscellaneous

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JOB SUMMARY:Under the supervision of the Director of Clinic Operations (DCO), the Clinic Site Manager is responsible for maintaining the day-to-day operations of the clinic administrative support staff. Collaborates with the other Site management staff to integrate front and back-office operations. The Clinic Site Manager will ensure effective patient services. This position will monitor performance and assess patient flow, work with the Operations Team and providers to utilize clinic space effectively and ensure maximum utilization.ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.1. Responsible for maintaining the highest levels of customer service by support staff in accordance with the standards established in the agency’s policies and programs. Ensures that patients are advised of their patient and privacy rights under HIPAA, and assists in the resolution of patient complaints.2. Promotes a standard of teamwork, cooperation, and positive workplace practices among all staff and components of the clinic site.3. Manage the day-to-day supervision and scheduling of all areas of clinic administrative support staff. Ensures appropriate staffing levels and distribution of work and that staff are appropriately trained. Recruits and selects new hires and fosters staff professional growth. Conducts ongoing performance evaluations to ensure competency; review, monitor and anticipate daily scheduling conflicts and implements corrective action as necessary.4. Identifies opportunities and issues. Design, and implement performance improvement action plans to resolve problems that impact patient care and access to services.5. Responsible for, but not limited to resolving unexpected issues in all areas of support services.6. Identify trends and emerging needs, and recommends improvements in strategy methods.7. A key member of the Site Clinic Operations Team and works collaboratively to ensure procedures are followed. Oversees the coordination of practice drills (fire, earthquake, code pink, relating to AHS Safety committee activities, ergonomics, service excellence, HIPAA, OSHA, and other corporate compliance matters.).8. Continuously improve and ensure efficient workflows and the highest quality of clinic care services for clients from the time of first contact through the entire visitor experience.9. Ensures compliance with cross-site standards of operations, including, but not limited to staff training and development, clinic flow and processes, and protocols/procedures; facilitating cross-site communications and team-building; evaluating customer service standards and initiatives.10. Works in conjunction with DCO to support agency-wide initiatives and strategic planning.11. In conjunction with the Facility Director, maintains administrative responsibility for facility, including office equipment, supplies, conference rooms, janitorial services.12. Serves, as a Staff and Patient Safety liaison including but not limited to the AHS Safety Committee, the Oakland Police Department, the Oakland Fire Department, and other collaborating agencies responding to disaster as needed.13. Regularly attends and participates in internal and external meetings and various types of training as appropriate to ensure and support the implementation of changes to eligibility and enrollment policies regarding member eligibility, EHR and other applicable programs.SUPERVISORY RESPONSIBILITIES:1. Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel.2. Conducts supervisory/managerial responsibilities in accordance with the organization’s policies and applicable laws including interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.3. Recommends and carries out staff performance improvement plans, disciplinary actions, and dismissals, as needed.MINIMUM QUALIFICATIONSA Bachelor’s degree and three years of relevant work experience including personnel management with increasing responsibility in community health clinic setting or any combination of equivalent education and work experience.PREFERRED QUALIFICATIONS• Fluency in Cantonese, Mandarin and or Vietnamese.• Experience in, project management, quality improvement initiatives, and change management  CERTIFICATE, LICENSES, REGISTRATION:Certified Enrollment Counselor certificate must be obtained within six months of employmentSDL2017

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