Relationship Manager - New York

Employment Type

: Full-Time


: Non-Executive Management

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The ideal candidate will be responsible for gaining a deep understanding of the clients'' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients'' data. Essentially, you will act as the main point of contact for our clients.

Areas of Responsibilities:

  • Develop and distribute emails, letters, and other correspondence regarding problem resolutions, product and service features, company changes, welcome packets, and other materials for new and existing clients.
  • Provide regular input on all account activity to management, including status reporting on a weekly basis.
  • Ensure client issues and queries are dealt with in and efficient and timely manner.
  • Encourage high sales and good customer service practices.
  • Proactively find opportunities for account growth and new business.
  • Help promote and maintain a positive company image.

Job Requirements:

  • Communication Skills Must have exemplary speaking, writing, listening, and interpersonal skills.
  • Product/Service Knowledge Must consistently keep up with changes and other details about products and services offered by the company.
  • Time Management Skills Must respond to clients issues and queries in a timely manner.
  • Customer Service - Must be cognizant of the clients needs and the ability to apply methods for ensuring total client satisfaction and problem resolution.
  • Team Collaboration Ability to work with executives, salespeople, and other customer service personnel to maintain healthy relationships with clients.
  • Presentation Skills Ability to discuss and describe products and services clearly and concisely.
  • Computer Skills Advanced user in Microsoft Word, Excel and Outlook.
  • 3-5 years'' customer service or sales experience in the diamond industry are pluses.

Education Requirements:

Bachelor s degree in Business, Management, Marketing or similar field.

We offer competitive compensation and benefits, and tremendous potential.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer: Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.

Please submit a cover letter and salary requirements with your resume to Only those applicants under consideration will be contacted. If you are not contacted for this position, please accept our sincere thanks and appreciation for your interest.

by Jobble

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