IT Technical Support Associate

AXA Advisors in New York, NY

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $58,360.00 - 91,330.00
position filled
IT Technical Support Associate


MIT Information Technology



Nov 15, 2019Post Date

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This is an on-site individual contributor role supporting AXA's Executive Leadership team. The IT Technical Support Associate will have the following key responsibilities:

? Provide, set up and fully support, desktop, mobile, telecom, network and video conferencing systems hardware and


? Interact with executives and administrative staff to provide and process information in response to inquiries, concerns,

and requests about products and services.

? Complete end user service requests primarily around application installation on PCs and trouble-shooting related issues.

? Proactively identify, document and implement procedures or help desk scripts to limit downtime, maintain a stable

technology environment for our end users.

? Perform remote troubleshooting of PCs, mobile devices, printers, AV equipment and application installs/repairs for

remote users in various locations.

? Train end users to properly use Infrastructure-specific software (VPN; O365; wireless and etc.) along with security best practices

? Provide SCCM support; monitor the deployment statuses, troubleshoot the issues with application deployments.

? Resolve incidents related to and/or participate in any security-driven activities to ensure pcs are operating within all

parameters and guidelines as outlined in AXA Group Information Security Internal Policy and Standards.

? Identify and document operational procedures on repeated issues and shift workload to Level 1 Helpdesk Analysts to decrease demand into the team.

? Identify operational issues within the department and make recommendations automate or improve the process to increase efficiency and/or decrease demand.

? Regularly update and create, if necessary, Service Requests, CMAs, Incidents and Problems within our Service

Management system.

? Actively participate in team and department meetings.

? Assist with remote maintenance of the lab environment in Jersey City to allow the users to test their application on

images; reimage the lab pcs; test the AXA core components.

? Contribute his/her own input regarding deployment strategy and timelines for Workplace projects.

Differentiating Activities

? Ability to use technical knowledge and skills to perform problem analysis and assist in resolution of hardware, PC

software and network issues.

? Maintains and enhances expertise in AXA applications.

? Collaborates with IT colleagues to understand and propagate best practices, methodologies, standards and tools.

? Provides communications and information on AXA applications, hardware and procedures to users at all knowledge


? Regularly documents their work and is accountable to the Team Lead.


? Bachelor's degree

? 1+ years end-user support experience supporting mobile devices, tablet, laptop and desktop.

?1+ years' experience withuse of varied platform operating systems including O365 and other Collaboration platforms (Outlook, SharePoint, Skype, One Drive, etc.)


?Advanced knowledge of Windows, MAC, and Mobile Devices.

? Advanced knowledge of LAN, WAN and wireless communications.

? Advanced knowledge of Video Conferencing Equipment.


We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer AXA Equitable is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA Equitable has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA Equitable. Almost 40% of our open jobs are filled with current employees.

NOTE: AXA Equitable participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) ###-#### or email us at
Associated topics: assistant, client support, edi, excel, information technology help desk, support, system support, technical support, technical support specialist, troubleshoot

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