Customer Service and Processing Associate
Employment Type: Full-Time
Customer Service and Processing Associate
Great opportunity to join a certified Great Place to Work! If you are looking for a full-time position with outstanding benefits and excellent career growth potential, AXA is building out our Group Retirement Operations team in our Syracuse office and we're looking to develop a strong team of data processing and customer service professionals.
This position will be responsible for the processing of single and/or multiple functions and/or end-to-end processing of a variety of services for Inforce policies. Under direct supervision, this role performs routine transactions and conducts basic research and analysis as well as handling data entry. More complex requests would be escalated to senior level specialists.
As required on a volume basis, this position also handles most contact center inforce service inquiries, escalating the most complex cases to more experienced service reps. May also capture conservation and lead generation opportunities. As your experience develops you may be responsible for handling all levels of service inquiries and possibly mentor junior level associates.
- High School education required.
- Some college- Associate's or Bachelor's degree preferred.
- Excellent verbal and written communications skills
- 1-4 years of data processing and/or customer service experience preferred.
- Strong knowledge of product features and transaction processing.
- Ability to handle all calls with tact and poise while conveying a sense of understanding and urgency.
- Ability to answer routine inquiries and requests and with experience, to research and answer more complex issues.
- Strong interpersonal decision making and problem solving skills and ability to work within a team.
- Ability to perform basic calculations and draft basic correspondence.
- General computer proficiency with the ability to learn multiple processing systems.
We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.
As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.
We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.
NOTE: AXA participates in the E-Verify program.
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.
AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
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