Senior Associate - Customer Relations Office

Employment Type

: Full-Time


: Miscellaneous

Senior Associate - Customer Relations Office





Day Job


The Senior Associate - Customer Relations Office provides general administrative support to the Customer Relations Department and Department Managers including:

- Generating their own correspondence, handling incoming telephone calls and responding to information requests.

- Handling the intake of customer complaints and regulatory inquiries and preparing for assignment, inputs complaints and inquiries into the Complaint Tracking System (CTS), prepares acknowledgement letters, and gathers account information for the complaint analysts.

- Preparing complaint cases to be forwarded to central files for scanning. May coordinate meetings and conferences with internal staff and external sources.

- Collecting information from files or other administrative support systems for routine inquiries and reports. May analyze data and prepare regularly scheduled reports of data.

- Other duties could include copying, scanning, filing, and general office maintenance, such as stamping and routing incoming mail, maintaining office supplies, operating office machines/placing maintenance calls.

Preferred candidate will have:

- Problem solving and analytical skills, research and data gathering ability, ability to read and interpret documents and basic negotiation skills.

- Excellent organizational skills; team player and collaborator; strong time management proficiencies; ability to handle multiple, conflicting projects and deadlines

- Advanced Microsoft Office skills

- Excellent verbal and written communication skills is a must

- Excellent proofreading ability is a must.

We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.
NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.



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