Branch Manager The Branch Manager is responsible for the development, growth, profitability and smooth operation of the business. Tasks and Responsabilities Assume overall responsibility for sales growth and profitable operations. With the VP Retail Operations or owner, participate in the development and updating of a marketing plan for the branch. Conduct all marketing activities as prescribed by the current marketing plan. Recruit, hire, train, supervise and manage all sales, installation and administrative staff. Ensure the successful completion of installations. Ensure overall customer satisfaction. Meet or exceed sales projections. Manage inventory, maintain stocking levels, ensure inventory security and supervise accurate counts. Maintain vehicles, tools and equipment in good working order according to scheduled servicing and to meet state and insurance requirements. Maintain vehicles, tools and equipment in good working order according to scheduled servicing and to meet state and insurance requirements. Monitor various prescribed reports and initiate action plans as required. Ensure that all branch personnel follow all Bath Fitter policies and procedures. Ensure that all branch personnel follow all Bath Fitter safety policies and procedures. Conduct/participate in regular branch and/or regional meetings and training sessions. Realize the Branch Manager's role as the personal representative of Bath Fitter while in uniform and while driving a company vehicle and act accordingly. Perform other duties as assigned.
Job Requirements Education and/or Experience – High school diploma, general education degree (GED) or equivalent education. Demonstration of managerial and leadership skills. Valid driver's license and maintain a clean driving record. Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, identification catalogs and price lists. Ability to write routine reports and correspondence. Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure. Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet and word processing software. Reasoning Ability – Ability to apply common sense understanding to carry out detailed written, illustrated or oral instructions. Communication Skills - Be able to effectively communicate orally and in writing.
Demonstrated Skills Problem Solving – Identifies and resolves problem in a timely manner. Oral Communication – Speaks clearly and persuasively; participates in meetings. Written Communication – Writes clearly; able to read and interpret written information. Teamwork – Contributes to building positive team spirit. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; gives appropriate recognition to others. Diversity – Promotes a harassment-free environment. Ethics – Treats people with integrity and ethically. Organizational Support – Supports organization's goals, values and code of ethics. Judgment – Exhibits sound and accurate judgment; supports and explains reasons for decisions; includes appropriate people in decision-making process; makes timely and appropriate decisions. Planning/Organizing – Prioritizes work activities; uses time efficiently. Sets goals and objectives; develops realistic action plans. Professionalism – Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions. Adaptability – Manages competing demands; able to deal with frequent change, delays or unexpected events. Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Looks for ways to improve and promote quality. Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity. Safety and security – Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly. Attendance/Punctuality – Is consistently at work and on time.