Head of Workplace Technologies
Employment Type: Full-Time
Head of Workplace Technologies Office: Woodbridge State: NJDescriptionReporting to the Chief Technology Officer, the Head of Workplace Technologies will have two key responsibilities: Develop the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows). Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups. This includes the help desk, desktop support staff and desktop engineering staff.Working as a product manager, the candidate will:Ensure that the employees’ workplace digital experience is modern and delightful Develop an overall strategy for user productivity tools. Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutionsFocus on the end-to-end user experience (vis-à-vis “user productivity tools”), identifying key pain points and opportunities in the digital workplace. Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important componentBuild strong working relationships and influence across executive leadershipWork closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis and Planning to establish a methodology for provisioning, deployment, training and communicationIdentify industry trends and best practices that should be brought into the workplaceEvangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communicationDevelop, monitor, and improve metricsBe located in both Woodbridge, NJ, and New York City, spending considerable time in both offices. The Workplace Technologies group has staff in both locations.Working as an operational leader, the candidate willOversee the help desk and desktop support teams, whose responsibilities include:Help desk ticket management, escalation, resolutionUser provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlementsDesktop PC builds, deployments, troubleshootingInstalls, moves and changes, and inventory management of PCs, phones, printers and other peripheralsPC software management and installation (e.g., Microsoft, Adobe)Audio/video conference support and testing coordinationAdministration of desktop security toolsContinually improve procedures, innovate new service offerings and nurture our white-glove support cultureQualificationsBachelor’s degree Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaborationExcellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutionsResults-oriented and business-savvy professional with a strong end-user technology backgroundStrong process orientation, project management experience, problem solving ability and strategic mindsetAbility to generate excitement about workplace technologiesKnack for technology with a passion for user experience, and innate desire to improve the workplaceAnalytical, detail- and service-orientedBessemer is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We encourage candidates of diverse backgrounds to apply.Privately owned and independent, Bessemer Trust is a multifamily office that has served individuals and families of substantial wealth for more than 100 years. Through comprehensive investment management, wealth planning, and family office services, we help clients achieve peace of mind for generations. The firm oversees more than $100 billion in assets for approximately 2,200 relationships.Previous Applicants If you have previously applied to a position on our website, enter your email address and password below to login. Back to Search ResultsNew Search
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