Senior Process Improvement Consutant


: $86,495.00 - $104,060.00 /year *

Employment Type

: Full-Time


: Non-Executive Management

he BICITIS Group has the following direct client requirement in New York City
Senior Process Improvement Consultant
Six Sigma Black Belt Certified Required
This position will play a key role in driving process improvement throughout the Information Technology organization. This person will focus on documenting current state and future state processes (where applicable), and store them on a central repository. This individual will possess strong analytical, oral communication, people skills, and technical writing abilities. The primary responsibility will be to resolve process improvement opportunities and to help Operation managers identify further opportunities for improvement. These opportunities should align with key business strategy. Establish an IT Framework for process improvement and identify the Process/sub-process inventory. Then to liaise with key personnel, such as Senior Leaders, from various parts of IT to seek buy-in and support for these initiatives.
This position is integral to assist the drive towards a Continuous Improvement culture. As such the preferred candidate will be Lean Six Sigma certified, with a proven track record in process improvement. Specific experience in leading Lean Improvement Initiatives is greatly desired. The candidate will also have knowledge and experience of other methodologies and frameworks, such as TQM or ISO 9001, ITIL.
This person needs to have the ability to work independently (hands on role) and will have to work through others in the organization to succeed. The person will act as a coach for senior leaders, and executives in helping them fulfill the role of process improvement sponsor, as well as coaching project managers on how to help identify opportunities for process improvement in their projects.
This person will also help create an IT process improvement network with influential stakeholders to help enhance communications and awareness of initiatives throughout the organization.
Roles and responsibilities of a Senior Business Analyst: Process Improvement
This position will:
Apply a structured methodology and lead process improvement activities
Develop a process and tools to create a standard approach to process improvement
Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
Develop a pipeline of projects that will deliver greatest business benefits in line with organizational strategy
Complete process improvement projects within a specified time frame while achieving a cost reduction goal.
Ensure projects are delivered on time
Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement.
Liaise with key stakeholders to ensure buy-in for initiatives
Liaison with finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Excellence project.
Work with key stakeholders to develop key standard reporting tools and templates for financial savings of projects
Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
Develop a reporting tool to ensure all stakeholders have real time access to process improvement status
Preparation of monthly project scorecard reports
Prepare the monthly scorecard report for all initiatives
Additional responsibilities may include:
Complete change management assessments
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance
Consult and coach project teams
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support and engage senior leaders
Coach managers and supervisors
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integrate change management activities into project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Support change management at the organizational level
Manage the change portfolio
Skills and qualifications
Experience with different process improvement methodologies or frameworks
Proven track record of process improvement delivery
Ability to develop a process improvement framework tailored for the organization
Solid communication skills
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Exceptional communication skills, both written, quality of presentations and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
Process Improvement certification desired * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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