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Dear Potential BuildingLink-er, Before you read any further, please know that we take a highly-personalized approach to our recruitment process. This is reflective of the investment we put into our people. It s really important to us that you take the time to read the requirements for this role and follow our application process as noted below. We look forward to getting to know you!
About the Position
Do you have a unique ability to dazzle and engage customers with your charismatic personality? Are you a positive and upbeat go-getter who is passionate about educating customers on using technology to solve their everyday challenges? If so, we re looking for you! BuildingLink is seeking an energetic, highly motivated, and customer success-driven Software Trainer & Customer Success Specialist to join our Training, Support, & Implementation team. As an educator, you will become one of our product domain experts and the face of the company. You ll lead comprehensive software trainings, and manage customer inquiries. Serving as a customer success specialist, you will nurture long-term relationships with both new and existing customers, including property management companies, property managers, board members, property owners, and other associated industry professionals. Your job will be to ensure that they consistently gain maximum value from their BuildingLink experience. Additionally, we offer ample opportunity to tackle exciting projects, support cross-department initiatives, and contribute to our awesome company culture.
Within the first couple of months, you ll work alongside our Customer Support team to build upon your BuildingLink domain knowledge. You ll also shadow senior members of our Training team and receive one-on-one training from our Coaching team. This is a full-time position where you ll work out of our NYC office. The role offers optional travel opportunities to conduct onsite trainings for properties both nationally and internationally.
Job responsibilities include:
Software Training (60% of Responsibilities)
Technical Support & Customer Success (40% of Responsibilities)
Here s How to Apply
To be eligible for consideration, please submit a COMPELLING cover letter answering the questions below. Win us over on what makes you great! We read every application and can t wait to learn about you!
What BuildingLink Can Offer You
BuildingLink is an industry leading property management technology used by over 4,800 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers among property managers and staff, condo/coop boards, and landlords. Our roadmap is packed with new and exciting initiatives to help buildings run even better. Resident lifestyle, voice assistant with our Amazon Alexa Skill; Ledger for simplified property management accounting, more platform integrations, and IoT sensor solutions to target and solve buildings operational headaches are just a few of the key initiatives we have in the pipeline. So, if you re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, please apply!
Learn more about this opportunity and others on our careers page!
BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.
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