Software Trainer & Customer Success Specialist (PropTech, NYC)

Employment Type

: Full-Time

Industry

: Information Technology



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Dear Potential BuildingLink-er, Before you read any further, please know that we take a highly-personalized approach to our recruitment process. This is reflective of the investment we put into our people. It s really important to us that you take the time to read the requirements for this role and follow our application process as noted below. We look forward to getting to know you!

About the Position

Do you have a unique ability to dazzle and engage customers with your charismatic personality? Are you a positive and upbeat go-getter who is passionate about educating customers on using technology to solve their everyday challenges? If so, we re looking for you! BuildingLink is seeking an energetic, highly motivated, and customer success-driven Software Trainer & Customer Success Specialist to join our Training, Support, & Implementation team. As an educator, you will become one of our product domain experts and the face of the company. You ll lead comprehensive software trainings, and manage customer inquiries. Serving as a customer success specialist, you will nurture long-term relationships with both new and existing customers, including property management companies, property managers, board members, property owners, and other associated industry professionals. Your job will be to ensure that they consistently gain maximum value from their BuildingLink experience. Additionally, we offer ample opportunity to tackle exciting projects, support cross-department initiatives, and contribute to our awesome company culture.

Within the first couple of months, you ll work alongside our Customer Support team to build upon your BuildingLink domain knowledge. You ll also shadow senior members of our Training team and receive one-on-one training from our Coaching team. This is a full-time position where you ll work out of our NYC office. The role offers optional travel opportunities to conduct onsite trainings for properties both nationally and internationally.

Job responsibilities include:

Software Training (60% of Responsibilities)

  • Developing, preparing, and conducting software training for property managers, building staff, residents, and board members on our BuildingLink platform.
  • Educating end-users on best practices to ensure customers gain maximum value out of our BuildingLink platform and everything we have to offer.
  • Liaising across the Training, Support, & Implementation team to develop expert-level domain knowledge.
  • Working with the Coaching team to continuously improve upon the delivery, performance, and content of conducted trainings.
  • Maintaining detailed notes of all trainings in our CRM system, including feedback, observations, and recommendations to ensure progress is recorded & communicated with appropriate stakeholders.
  • Accompanying the Sales team with local, domestic, and international trade shows to promote brand awareness in the property management space.

Technical Support & Customer Success (40% of Responsibilities)

  • Taking ownership of customer issues and questions from inquiry to resolution.
  • Sharing insights and contributing to the development of new features, enhancements, and improvements to BuildingLink solutions.
  • Investigating and escalating complex technical bugs to our development team for investigation and updating customers on developments and fixes throughout the process.
  • Collaborating closely with various cross-functional teams (Development, Product Management, and Sales) to ensure all customer-related matters are handled in a timely manner.

Requirements

About You

  • Bachelor s degree in a related field or equivalent work experience.
  • 2-3 years proven experience with Customer Service, Customer Success, or Software Training.
  • Excellent communication (written and oral), analytical, interpersonal, and problem-solving skills.
  • Able to establish and build relationships, rapport, and trust with customers.
  • Preferred experience with FreshDesk and Microsoft Office Suite (Excel, Outlook, Powerpoint, Word).
  • Comfortable presenting demonstrations in front of groups.
  • Able to multitask, prioritize, and keep calm under pressure.
  • Self-driven, organized, collaborative, dependable, and possessing a project management skillset.
  • Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.
  • Fluency in French and Spanish is a major plus! We strongly encourage bilingual speakers of all languages with phenomenal communication and interpersonal skills to apply.
  • B2B experience within in a start-up environment helpful.


Here s How to Apply

To be eligible for consideration, please submit a COMPELLING cover letter answering the questions below. Win us over on what makes you great! We read every application and can t wait to learn about you!

  • Tell us why we should hire you! What makes you the right person for this position?
  • Tell us about a time you had to teach someone a new technology or process. What was your approach? What was the outcome?
  • Tell us about some hobbies or side careers that you have pursued with passion that might shed light on who you are. For example, we have a LOT of people in the performing arts world.

Benefits

What BuildingLink Can Offer You

  • Office culture comparable to the fast pace, energy, and vibrancy of a startup, while maintaining the feel of a family-owned company
  • Team outings (happy hours, company events & retreats, weekly lunches, holiday parties, etc.)
  • Flexible PTO
  • Birthday Holiday
  • Paid Parental Leave
  • Medical/Dental/Vision/Commuter Benefits
  • Company sponsored HRA
  • Competitive salary
  • 401k with matching
  • Opportunities to learn and advance your career
  • Summer Fridays

About Us

BuildingLink is an industry leading property management technology used by over 4,800 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers among property managers and staff, condo/coop boards, and landlords. Our roadmap is packed with new and exciting initiatives to help buildings run even better. Resident lifestyle, voice assistant with our Amazon Alexa Skill; Ledger for simplified property management accounting, more platform integrations, and IoT sensor solutions to target and solve buildings operational headaches are just a few of the key initiatives we have in the pipeline. So, if you re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, please apply!

Learn more about this opportunity and others on our careers page!

BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.


Associated topics: business advisory, business analysis, business analyst, business intelligence, business systems analyst, consultant, information technology consultant, sap, senior consultant, support analyst

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