Assistant Manager

Employment Type

: Full-Time


: Non-Executive Management

Company Description

Caff Panna is a brandnew Italian-inspired ice cream counter & coffee bar in Gramercy Park. We serve daily changing flavors of ice cream that reflect the seasons. Inspired by the cafes and gelato shops of Rome where our founder worked, Caff Panna aims to bring a welcoming cafe spirit to the heart of New York City - with an emphasis on the ice cream! We love making people's day and, most importanly, CaffePanna highly values our team culture and atmosphere to provide an exceptional and delicious experience for our guests.

We are committed to serving an exceptional product, providing first-class service, and building an internal company culture to reflect these goals. The Back of House (BOH) team members work directly with the Pastry Lead and owner to produce the best ice cream in
New York
The Position
The Front of House Supervisor of Caff Panna will be the leader of the guest experience and, perhaps more importantly, the FOH team member experience. The FOH Supervisor ensures the delivery of excellent service and product, and maintains exceptional cleanliness in the store environment. The FOH Supervisor is the example of excellence to the whole Panna team, and reports directly to the Owner.


  • Directly supervise, coach, support, and train all front of house staff on shift
  • Ensure delivery of generous and excellent guest service
  • Record inventory of paper goods, supplies, coffee bar, and ice cream
  • Assign team members stations for each shift
  • Always seek to improve processes and flow
  • Take initiative on creating new systems to improve store performance
  • Exemplify hospitality and product understanding
  • Scoop and assemble beautiful cups and cones with toppings
  • Scoop and assemble beautiful affogatos and affogato sundaes
  • Train the team on preparing coffee beverages, affogatos, sundaes, and more
  • Record shift notes in the log and communicate effectively with other supervisors
  • Assist on store maintenance initiatives (including but not limited to pest control, internet, laundry, outside cleaning services, equipment services)
  • Lead the team in setting up for service with an intimate knowledge of opening procedures
  • Lead the closing at front of house at the end of service with an intimate knowledge of closing procedures
  • Ensure cleanliness of every FOH store procedure
  • Exemplify excellence with the uniform


  • 18 years or older
  • Have at least 4 days of open availability per week
  • Management experience preferred
  • Hospitality experience preferred
  • Can stand on your feet for long periods and perform physically demanding tasks

Soft Skill Qualifications and examples that demonstrate these skills:

  • Team Player
    • Always seeks to make their teams jobs easier
    • Always makes the decision that is best for the team
    • Shows up to work on time and ready to serve their team
  • Empathy
    • Seeks to understand guests needs
    • Seeks to understand team members strengths and areas of growth
  • Communication
    • Starts each shift with a Circle to communicate notes to the team and establish comradery
    • Regularly provide feedback, positive and constructive, to the team
  • Proactive Work Ethic
    • Actively initiates new projects to improve store flow, team experience, and guest experience
    • Finds things that can be done better and makes it happen


  • Free ice cream and coffee
  • A positive and inclusive work environment
  • Competitive pay - $18/hr
  • Flexible schedule - 2 days off per week, can request time off in advance
More detail about Caff Panna, please visit

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