Technical Support Analyst


: $58,360.00 - $91,330.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Job Description: Technicians in this role provide technical support in a call center environment and will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will also include MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, Outlook, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. This support is performed over the phone, email, chat or remote access tools. The main support hours are 1st shift M-F 8:30am-5:00pm. During the assigned shifts, candidates should expect nearly 100% of their day on the phone. Job Responsibilities: Serve as single point of contact for technical issues, requests, and questions for office and field staff. Average calls per day 20-25. Measured on Key Performance Indicators that include but are not limited to: Schedule Adherence Attendance Quality Customer service Skill Requirements:. Experience using and supporting MS Office and Outlook is required. 1 year of first level help desk call center experience, (telephone, on-line chat, etc.). Experience using Cherwell for ticket creation or other ticketing systems (ServiceNow, Remedy, etc.) Experience supporting Office 365 is a plus as well. For immediate consideration, qualified candidates should send their resumes to Attn: Ryan. - provided by Dice
Associated topics: assistant, customer support, desk, excel, help desk, information technology help desk, information technology support, system support, technical support, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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