Customer Experience Designer


: $100,760.00 - $159,350.00 /year *

Employment Type

: Full-Time


: Construction

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The role of Customer Experience Architect within the Experience Insights team will be responsible for connecting the world of today with the vision of tomorrow. Using your understanding of the current environment, from a technical and experience point of view, you will understand the CX, content and design strategy to build a roadmap illustrating the capabilities needed to achieve the vision. Done through journey mapping and storytelling, the ability to communicate and inspire is essential.

1. Customer Journey Mapping and Pain Point Analysis. The ability to use research and data to build and analyze a customer journey map

2. Storytelling. You must be a great storyteller, using the empathy of the customer understood through CX to inspire action and help frame a vision of a future experience

3. Design experience roadmaps. Must have the experience and ability to build an experience roadmap, aligning what is feasible today to provide a starting point for our UX teams.

4. Design Thinking expertise. Leading with empathy, you will use design thinking methodologies to drive CX strategy and Ideation. This includes Journey Mapping, Design Sprints and Customer Co-Creation Ideation.

5. Emotional Intelligence. You are aware of your own emotions, being self-aware and socially aware of mood, emotional strengths and weakness and potential underlying motivations behind behavior. You extend this to your relationships and partnerships throughout the organization. In practice, this means knowing when to praise, when to push back and how your response can positively affect the team.

6. Customer experience strategy. You have experience in taking the patterns in behavioral, technical and data trends and translating them into a CX Strategy. In doing so you are willing to make a statement and inspire action through painting a vision for what the ideal experience is. One that aligns to where the trends are moving and sets the organization on an innovative path.

    Associated topics: aesthetics, architecture, calculus, creative, construction, fabricate, solutions, space, spacial, vision * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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