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Carr Workplaces provides the space, tools, connectivity and community to help your business thrive. From start-ups to fast growing companies, were in your corner. We've got supportive staff, flexible options on ways to work, nationwide locations, and a vibrant community that loves to collaborate. Were here to do whatever it takes to get to the next level.
Interested in working for Carr Workplaces? We provide a vibrant, progressive and entrepreneurial community to our clients. This type of atmosphere starts with our people. We have the perfect blend of professionalism and character to build the most collaborative and energetic community possible. If youre an energetic, social-minded team player, we want to hear from you.Job description
The purpose of the Community Manager II is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team. The Community Manager IIs knowledge of Carr Workplaces, procedures and technology allows them to interface with clients and prospective clients, anticipate their needs, resolve their problems and follow through to provide exceptional service.
Be physically present at the center to provide client support. Answering questions and responding to all clients and manager feedback.
Prepare for customer inquiries by studying products, services and customer service processes.
Answering all inbound phone calls for clients, sales and the organization. Direct calls as appropriate. Take care of any client requests that come in by phone.
Greets and directs visitors.
Receives, sorts and forwards incoming mail for clients.
Coordinate the pick-up and delivery of mail services.
Assist in the ordering, receiving, stocking and distribution of office and caf supplies.
Assist in the management of client on-boarding.
Assist in the daily operation and maintenance of the center. Ensure that the community caf, business center and conference rooms are up to center operating standards.
Create market packets and other marketing materials.
Create relationships with clients that will facilitate the sale of additional services.
Perform administrative duties that supports clients in their daily business practices.
Manage and negotiate all client catering requests (including set up and tear down) and vendor relationships in a professional manner.
Schedule conference rooms, da office usage, catering and equipment. Upsell services through Operate.
Update and maintain accurate schedules for all clients and daytrippers. Assist with bookings and maintaining of daytripper client accounts. Upsell additional services as appropriate.
Proactive acquisitions of daytrippers.
Receive incoming invoices and follow the proper Account Payables procedures within Nexus Payables. Submit Purchase Orders within Nexus Payables.
Purchase and accurately reconcile office supplies, postage, parking validations and FedEx accounts.
Coordinate with building management and janitorial staff to assist with building issues where necessary.
Improves quality services by recommending improved processes; identify new products and service applications.
Familiarity with P&L Statements.
Complete understanding and mastery of Community Manager I tasks.
Other duties as required/assigned.
Core Competencies/Skill Sets:
Proven ability to create and maintain positive client relations.
Ability to offer and upsell services.
Ability to use Microsoft Office products and the companys technology systems.
Excellent attention to detail and follow-through.
Excellent communication skills, both verbal and written.
Ability to organize, prioritize and manage multiple tasks and to meet deadlines with minimal supervision.
Ability to demonstrate with changing priorities.
Evidence of being a team player and supportive colleagues with strong interpersonal skills.
Ability to diffuse and resolve difficult customer situations.
Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity to best serve clients and the team.
Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
Minimum of 1 year experience in an office environment in a similar.
Experience in restaurant, hotel, retail or other hospitality experience highly desired.
At Carr Workplaces, we value our employees and believe in everyones own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule Core business hours are 8::15am - 5:!5pmM-F, and a chance to grow within an organization that truly values its employees.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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