Customer care manager
Employment Type: Full-Time
Creative Energy Foods is looking for an exceptional Customer Care Manager to join our expanding food manufacturing / distribution team located in San Leandro, CA. We are looking for a manager who can take charge of our Customer Service Department and foster positive relationships with our customers.We offer Medical, Dental, Vision, 401K, AFLAC, and PTO, as well as opportunities for advancement. Local candidates only as this position does not offer a relocation packageFood manufacturing industry experience highly preferredResponsibilities:Responsible for management of the Customer Care team, along with overall customer care for current customers. The position acts as a leader in many situations, working with the Capacity Planner, Purchasing, Customer Care, Warehousing, R&D and Production to alert when significant changes are occurring for which the teams must prepare.Manage and oversee Customer Care Department and all Customer Care RepresentativesManage and provide training / ongoing training for all Customer Care RepresentativesSet customer satisfaction goals and work with the team to meet these goals on a consistent basis.Communicating status of production scheduling and attainment to customer and developing supporting reportsPreparing the information required for invoicing and providing to the finance departmentCoordinating, directing and responding promptly to customer inquiriesDirecting requests and un-resolved issues to the designated resource(s)Recording/maintaining details of all customer interactions, inquiries, comments, complaints and actions takenAdvocating for the best possible outcome for the customerCoordinating with Capacity Planner, R&D, Production, QC, Purchasing, Planning, Warehouse and executivesOther tasks as assignedEXPERIENCE/SKILLSMinimum 5-10 years supervisory / management of customer care representatives requiredMinimum 3-5 years of experience in aspects of the supply chain including production and purchasing is preferredMust possess excellent skills in data analysis, Microsoft Excel, communication and problem solvingMust be meticulous in meeting commitments, attentive and a team playerFood manufacturing industry experience highly desirable.EDUCATIONBS degree in Business Administration or related field requiredSDL2017
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