Director of Convention Services


: $192,290.00 - $192,290.00 /year *

Employment Type

: Full-Time


: Executive Management

Develops an Event Management strategy that is aligned with the brands business strategy and leads its execution. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to the Convention Management Services Team as necessary.Manages Event Operations and Budgets. Prepares annual Convention Management Services Team budget.Oversees the Convention Management Services Team. Sets expectations and holds Team accountable for desired service behaviors related to product and service delivery. Communicates a clear and consistent message regarding departmental goals to produce desired results. Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.Plans and executes the high profile accounts as well as directs all event details. Consults with customers in order to determine objectives and requirements for events such as conventions, conferences and meetings. Works directly with major groups when high profile and financial impact will be significant.Ensures meeting space and corresponding Heart of the House areas are cleaned and maintained. Ensures furniture and equipment are maintained and inventory levels are kept in accordance to corporate guidelines. Works with the Culinary Team to ensure compliance with food handling and sanitation standards.Ensures that the property is apprised of all groups that will impact property operations.Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Researches and analyzes new products, pricing and services of competition.Ensures that regular, ongoing communication is happening in all areas of event operations. Communicates and ensures property and departmental emergency procedures are executed when necessary.Reviews staffing levels to ensure that guest service and operational needs are met. Interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication with associates and recommends discipline and/or termination when appropriate.Develops and implements on-going training and development plans which distinguish the Convention Services Management Team as competent and professional within the industry.Conducts pre- and post-event evaluations and report on outcomes. Propose ideas to improve provided services and event quality.Follows company policies and procedures and is able to effectively communicate them to subordinates.Responds quickly to guest requests in a friendly manner and follows up to ensure guestEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Associated topics: demand, endowment, facebook, fundraise, major gift, newspaper, policies, stewardship, twitter, university relationship * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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