Alterations Customer Service Representative


: $34,305.00 - $64,540.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

Job Description


A Career That's Meant to Be
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style or the career that's a perfect fit. We are looking for people with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

The Alterations Customer Service Representative is responsible for providing professional and unsurpassed customer service to our Davids Bridal customers. They specifically provide detailed information about our alterations services and respond to customer inquiries. He/she demonstrates our culture of trust, fairness, integrity, and accountability in accordance with Davids Bridals Core Values.

Essential Functions and Responsibilities: (*Principal Duties)Greet and escort all alterations customers to and from the alterations department for appointments
Schedule alteration appointments, advising the customer to bring her bra, slip, shoes, and payment receipts to first fitting
Press, steam, and spot clean garments/merchandise as necessary
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Filling out alterations tickets as well as completing all Event Management/CMS transactions as needed for alterations fittings
Completing customers confirmation calls

Other Duties and Responsibilities:
Maintain housekeeping standards in the store, including floor recovery, vacuuming, dusting, straightening of merchandise, and upkeep of common areas
Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
Flexibility to work retail schedules such as weekends, evenings, and holidays

Job Specifications: (Knowledge, skills and abilities normally required for competent performance in the job.)

Work Experience:
High school diploma or equivalent degree, or 1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience helpful
Prior experience with computerized POS (Point of Sale) system

Customer Service Skills:
Ability to provide excellent customer service to all customers
Willingness to support all efforts to build a customer-centric culture in the store
Ability to prioritize tasks, while maintaining an emphasis on servicing the customer
Ability to communicate effectively with store staff and customers

Analytical Skills:
Ability to understand and operate all systems within the store area
Ability and willingness to learn new computer applications as needed
Ability to read and process product information, including intranet content, newsletters, pamphlets, and other Company documents
Ability to understand and adhere to safety guidelines or procedures set forth by the company

Team Orientation Skills:
Willingness to assist in actively building a One Team environment within the store
Attend and participate in Winners Circle meetings

Physical Requirements:
Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls
Manual dexterity to sew and perform fittings to Davids Bridal standards, as needed
Ability to move throughout the store
Ability to lift and/or move up to 10 pounds
Ability to climb, balance, stoop, kneel, crouch, and reach with arms
Ability to bend, twist and stand

Associated topics: clerk, csr, customer care specialist, customer service, internship, phone, service agent, system support, technical support, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Upload your resume now!

Upload your resume

Loading some great jobs for you...