Specialist Leader

Deloitte in Houston, TX

  • Type: Full Time
position filled

Position summary

Specialist Leader, Op Model Transformation, Payments

Help our clients navigate dynamic and disruptive markets. The solutions we provide will help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

Work you’ll do

Specialist Leaders are expected to contribute to the firm's growth and development in a variety of ways, including:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • Practice Development & Eminence: Develop practical solutions and methodologies; assist in developing "thoughtware" and "point- of-view" documents; participate in public speaking events; get published in industry periodicals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
  • The team

    Op Model Transformation

    Our Op Model Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. The type of work we provide to our clients includes Operating Model Transformation, Payment & Care Model Innovation and Emerging Business Models.

    Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.


  • A minimum of 8 years consulting and/or industry experience.
  • 8 years of experience across several products including debit, credit, ACH, check, wire and RTP.
  • 8 years of deep payments content experience across the payments processing, acquiring, and gateway sectors of the industry.
  • Proven experience in leading small engagements or components of large, complex engagements.
  • Ability to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
  • Prior experience providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
  • Ability to demonstrate experience in overseeing the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.
  • Experience in developing and presenting proposals for business development activities.
  • A Bachelor's Degree.
  • The ability and willingness to travel up to 80%.
  • Limited immigration sponsorship may be available.
  • In addition, successful Specialist Leaders will also have the following preferred skills

  • Possesses and demonstrates a passion for selling and delivering payments projects at both providers and users (merchants and corporates) of payments products across industries, including payments issuing, processing, acquiring, and switching (networks).
  • Experience leading projects that have historically been larger than $500,000, with teams of 5 or more.
  • Has demonstrated eminence including formal publishing, presenting and blogging about payments.
  • Has a strong understanding of the current trends, regulations, challenges, opportunity and competition across the payments value chain.
  • Is highly mobile to cover clients in nearly all contiguous US states.

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