Cargo - Customer Service Agent (Ready Reserve) - MSP
United States, Minnesota, Minneapolis
Ref #: 1943
How you'll help us Keep Climbing (overview & key responsibilities)
As a Cargo Customer Service Agent, you serve as the face of Delta Cargo.In this role, you will communicate directly with the customer both face to face and over the telephone, and will be expected to utilize various cargo and system computer programs used to book, accept and track cargo along with other relative cargo operational applications. You practice safety-conscious behaviors in all customer service and operational processes while performing under time constraints.
Prepare and process shipping documentation, both domestic and international, as needed to meet industry, company and government requirements.
Work and cooperate with various government agencies to include the FAA, TSA, US Customs the USPS and the USDA.
Lift, load, unload and transport cargo and mail to and from the aircraft.
Operate ground support equipment such as tugs, forklifts and tow tractors.
What you need to succeed (minimum qualifications)
Pass the PAT (Physical Ability Test)
Have a valid driver's license
Pass all government background checks
Successfully complete relevant training classes
Ability to effectively converse with cargo customers in a direct customer service environment
Ability to comprehend detailed job instructions
Ability to perform assigned duties accurately and efficiently within given time constraints
Ability to routinely lift at least 70 pounds
· Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays
What will give you a competitive edge (preferred qualifications)
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here