Carries out moderately complex information systems and/or information technology tasks within commercial cloud environments. Implements and troubleshoots cloud-based systems to protect the integrity and availability of infrastructure. Collaborates with cross-functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and clients. Participates in the system and storage design and implements configurations to meet program and customer needs.
Provides direct support to cloud operational environments on a day-to-day basis including the software installation, configuration, upgrades, security patches and planned maintenance as required.
Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
Monitors, diagnoses, and resolves problems and performs analysis in relation to cloud operations in the cloud environment.
Troubleshoots and resolves moderately complex problems in an efficient manner with little to no supervision while adhering to proper escalation and change control procedures.
Performs incident response and assures services resolution for cloud systems.
Performs root cause analysis, diagnostics, and monitoring on various production systems.
Identifies opportunities for process improvements and works with team members to implement efficiencies.
Effectively creates and maintains relevant cloud systems documentation and user guides.
Monitors status and performance of backup and/or storage systems and configures monitoring systems.
Interacts with external technology vendors and internal teams to troubleshoot issues and implement solutions.
Apply scripting methodologies to automate IT administrative related tasks.
Responds timely to user requests for permission changes, file restores, virtual machine restores, new storage, and expansion requests.
Other Job Specific Skills