Regional Crew Manager - Endeavor Air (New York)

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Overview

The Regional Crew Manager provides ongoing support and leadership to Endeavor Air crew members while supporting the daily efficient operation of the crew base.

We have two openings - one based in JFK (Jamaica, NY) and one based in LGA (Flushing, NY).

Responsibilities

  • Ensure crewmembers' competence and qualifications with regards to all safety and regulatory requirements. Maintain knowledge of: Company Policy, Company GOM, Endeavor Air FOM, FOPM, FAM, FAA Regulations, and Collective Bargaining Agreements.
  • Track teams operational performance metrics with regards to dependability, work performance, attendance, delays, and customer service scores.
  • Supervise crewmembers, providing feedback, support, coaching, discipline, evaluation, and discipline.
  • Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are indicated.
  • Ensure crew members report operational situations and events accurately and timely.
  • Establish and maintain effective communication and interaction with union representatives.
  • Audit crew member on-board performance for regulatory compliance and customer service satisfaction during inflight operations.
  • Follow up on crew communications as necessary.
  • Maintain and provide performance recognition per Company programs.
  • Provide guidance and support for probationary crew members and follow established probationary program requirements.
  • Act as Manager on Duty on a rotating basis; requires availability by phone 24/7 to handle operational events for crew emergencies and assistance.
  • This position requires the ability to work in multiple environments, office setting, airport operation, and travelling in an aircraft under pressurized conditions. Airport gate and ramp conditions may be noisy and requires an awareness of surroundings to prevent slips, falls, etc, in and around maintenance/airline equipment.
  • Other duties as assigned.
  • Qualifications

  • Bachelors degree or a combination of education and related experience
  • 3 years of experience in airline operations, in-flight, flight operations or similar field
  • 1 year of experience providing work direction in a leader role, including motivating and mentoring employees
  • 2 years of supervisory experience preferred
  • Reliable and self-motivated
  • Analytical, interpretive and organizational skills
  • Ability to multi task efficiently and effectively to meet deadlines
  • Interpersonal, written and verbal communication skills and able to work with all levels of an organization
  • PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint
  • Knowledge of Federal Aviation Regulations and Employee Contract Administration
  • Some repetitive motion such as typing and phone work.
  • Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags and electronic equipment not in excess of 45 lbs.
  • Can involve long periods of sitting, walking and on the aircraft.
  • Ability to work extra hours, nights, weekends, and holidays as necessary in the base location
  • Up to 10% travel
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