Nationaland Alamo has an exciting opportunity for TWO Customer Service Reps at the Syracuse Airport, located at 100 Col Eileen Collins Blvd, Syracuse, NY 13212.
The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to management.
Ensure that hangtag information is completed correctly.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Minimum of 1 year experience handling customer service functions
Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to accept the starting pay of $12.00/hour
Apart from religious observation, must be able to work the following shift/schedule:
Monday 8:00am - 4:30pm
Tuesday 9:00am - 6:30pm
Friday 9:00am - 6:30pm
Monday 10:00am - 6:30pm
Thursday 9:00am - 6:30pm
Friday 8:00am - 5:30pm
Associated topics: answer, call center specialist, clerk, client service, product support, representative, system support, technical assistant, telephone service representative, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.