Account Manager - San Jose CA (Whittier)

FCM in Whittier, CA

  • Type: Full Time
position filled

Job Title: Account Manager, Casto Travelan FCM company

Job Summary:
Responsible for maintaining and strengthening business relationships by providing strategic business consultancy of Castos clients. Further, identify and develop additional opportunities for Casto (an FCM company) products within its customer base. Finally, ensure client retention and continued growth with Casto.

Strategic Management Consultancy
Retain and grow profitable accounts
? Account Retention and Growth
? Identify top 10 objectives (Employee friendly and/or Financial) with measureable steps and present client scorecard on a monthly or quarterly basis. Objectives will be based upon client profile and client preferencing.
? Complete Culture Analysis Survey
? Review /develop travel policy and implement processes to align with company values, objectives and culture
? Negotiate, implement and measure preferred suppliers for savings/lost opportunities and poor customer service by suppliers
? Introduce new shared service offerings Uber, Lyft, AirBNB,
? Manage Tickets on file
? Measure online adoption rate vs. alternate option
? Keep Client apprised of industry changes and how it can impact travel program.
? Develop Strategic Alliance with members of executive staff who can influence travel program
? Assist with the creation of a client advisory board consisting of the top 5 accounts like size in volume and trends
? Increase monthly billable hours for travel management consultancy
? Conduct quarterly ROI analysis on client base to determine if opportunity to upgrade to monthly billable hours or reassigned to internal account liaison desk

Introduce new products and services
Generate new revenue streams by introducing new products and services as consistent with corporate and client objectives. This include:
? Casto Concierge (airline & hotel)
? Account Managementer and/or Lyft
? Uber for BusinessConcur Expense
? Lyft for Business
? ISOS or iJet
? Groups Groups/Groupize
? Casto Vacations
? Others as determined in the future

Corporate Feedback and Education
Highlights the value and expertise of TMC. Measures client knowledge
Conduct at least 2 annual client advisory forums

Travel Management Updates
Be visible and enhance network opportunities
Attend at least 2-3 local industry events (SVBTA, BABTA, or similar)

Minimum Qualifications
Minimum of 5 years of sales/account management experience, preferably within the travel industry

Bachelors degree preferred
Strong negotiation skills and networking management of partnerships
Strong interpersonal, relationship building, and teambuilding skills
Ability to interact with all levels of staff and management
Proven record of consultative account management techniques
Proficient in Microsoft Office
Excellent communications skills, both written and verbal , along with great presentation skills

Works in office environment and travels to client sites.

Ability to lift at least 25 lbs; carry boxes of supplies, etc.


Location: San Jose, CA

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!


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