Desktop Support - Forrest Solutions

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Provide Level 1 desk side, remote and phone support for software and hardware (workstations, laptops, printers, and peripherals(mobile devices and desk phones)White glove IT troubleshooting support for VIP end users.Manage and maintain end-user accounts through partnering with HR to process Onboarding and offboarding requests.Create, support and maintain end users accounts, distribution lists, and security groups and shared mailboxes through Active Directory.Install, configure and troubleshoot software packages, including operating systems and 3rd party applications.Create and deploy desktop images per organization standard.Maintain asset inventory tracking system to manage inventory and purchase order requests for hardware and supplies.Support audiovisual technologies in shared conference rooms and personal offices.Perform internal user desk moves as required.Create and maintain knowledge base and end-user documentation.Coordinate with Level 3 Support and Business Application departments.Monitor endpoint security and patch management.Enforce and update established policies, SOPs, and standards.Qualifications:Bachelor s Degree or Tech School equivalentMust have experience with Mac, Windows and Active Directory.Active Directory and O365 administration experienceKnowledge of basic Cisco networking, VMware infrastructure, and cloud services such as Office 365.Ability to handle large volume end-user support.Experience with Mobile Device Management.Must be detail-oriented and organized.Excellent customer service skills.Excellent communication and problem-solving skills. - provided by Dice
Associated topics: assistance, help, pc, service, support, systems administrator, technical support, technician i, technician iii, technician iv

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