(Helpdesk Lvl 3) Field Services Specialist

Employment Type

: Full-Time


: Customer Service/Call Center

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Position: (IT Helpdesk Lvl 3) Field Services Specialist-Client Support - STL
Client: Fortune 100 Manufacturer
Location: NYC
Initial Duration: 18 mo (multiple 18 mo renewals typical)
Terms: W-2 Salary with benefits available/W-2 Hourly
Key Skills:
Onsite PC Support
PC Installation/Deployment/Upgrading Hardware
Remote Desktop Support
Advanced Troubleshooting
HP Laptops/Desktops
HP Printers & MFP s
Air Cards/Mifi s/Hotspots/Tethering
Blackberries/iPhones/other Smartphones
Other Mobile Handheld Devices
Apple (plus)
Win 7/Win 8/Win 10
Office 2010/Office 365
O 365 Enterprise (i.e., PowerBI, Flow, PowerApps, Teams, SharePoint)
MS Tools (Active Directory, Computer Management)
Basic DOS Commands
Remote Setup/Access - Home/Hotel Config
Wireless Display Configuration/Troubleshooting
Description of Responsibilities
This role provides internal end-user support for hardware, software and networking solutions. You ll work as part of a dynamic team to deliver world-class IT support service to our employees through both proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.
Required Skills
HP laptop/desktop configuration, troubleshooting, and repair
HP Printer & MFP maintenance and troubleshooting
Mobile device (iOS & Android) configuration and troubleshooting
Projector configuration and troubleshooting
Windows 7/10 operating systems installation, repair, configuration, troubleshooting (Mac/MacOS knowledge is a plus, but not required)
Web Browser (e.g., Internet Explorer, Chrome, Edge) configuration and troubleshooting
Working knowledge of the Microsoft Office Suite 2016/2019/365 (i.e., Word, Excel, PowerPoint, OneNote)
Working knowledge of common enterprise tools including; PC-to-PC support solutions, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management)
Client-side network configuration and troubleshooting in a broad range of environments (i.e., corporate LAN/WLAN, home routers, mobile broadband/WWAN/hotspots)
Preferred Skills
Working knowledge of Office 365 Enterprise applications (i.e., PowerBI, Flow, PowerApps, Teams, SharePoint)
Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people
Wireless Display configuration and troubleshooting
- provided by Dice
Associated topics: assist, client, information technology analyst, pc, service, support analyst, technical, technical support, technician ii, technician iv

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