IT - Consultant IV (Carlsbad)

Inficare Technologies in Carlsbad, CA

  • Industry: Information Technology - Business Systems Analyst And IT Consultant
  • Type: Full Time
position filled

I am Saurabh Kumar in the process of identifying excellent employee for our clients needs. Please review the requirement that I have posted below & let me know if you would like us to present your resume.

San Diego, CA
Position: Contract

Job Description
you will:
Manage larger team(s), with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.
Manage the team that is responsible for providing customer on-site Computer hardware repair/replace, Refresh, Network Printer repair/replace, Application applications troubleshooting and installation, and/or other support for customers according to contractual Service Level Agreements.
Coach and mentor employee direct reports. May coach and mentor non-direct reports as needed. Manage annual performance review process for employees.
Work with all cross-functional teams to deliver End User Services and Hardware.
Establish and manage relationships with customers and customer subject matter experts.
Resolve/monitor customer escalations as appropriate.
Act as a key advisor to senior management on the development of overall policies and long-term goals of the End User Services organization.
Solve complex business/technical issues within established policies.
Be responsible to evaluate planned solutions for delivery effectiveness to provide a proactive environment.
Consult on delivery impact of new planned solutions and devices.
Recommend and lead planning activities for End User Field Services impacting projects such as WIN 10 and O365 migrations.
Develop, manage and maintain relationships with third party vendors that provide Hardware and Software solutions to the Account.
Manage P&L for End Users Service Framework.
Work closely Engineering and Architecture teams to define and test new Computer and Printer Hardware configurations during annual review cycles.
Manage and Support Scheduled and unscheduled Mission Critical events that require End User support team engagement to deploy and support Hardware and Software delivery.
Manage onsite Printing Services Team responsible for daily, weekly and annual printing of Contractually defined customer Reports.

Knowledge and Skills Required;
ITIL Certified Preferred
Workforce Management/development
Managing Managers
Strategic Planning
Negotiation Skills
Customer/Vendor Management, escalation management, customer relationship-building Knowledge of Corporate capabilities and outsourcing industry norms Business Analysis, Business Planning Financial Management/Cost Management General Project Management General understanding of technology in direct responsibility General understanding of related technologies Knowledge of industry and market trends

Should you be interested, please send me a copy of your resume in word format along with the following details ASAP.
Full Name:
Current :
Work Authorization:
Salary / Rate expectation:

Thanks &

Associated topics: business, business analysis, business analyst, business intelligence, business systems, consult, crm, customer, marketing, sales

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