Production Support Engineer


: $94,700.00 - $142,240.00 /year *

Employment Type

: Full-Time


: Engineering

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We need following candidate:
Title: Production Support Engineer
Location: NYC
Duration: 6+ Months
*** In-Person Interview Required ***
Production Support Role:
Batch monitoring
Responsible for handling incidents/Service request in Investment Accounting
Responsible for 100% availability of system including monitoring of critical batch jobs
Ensure all incident, problems and service tickets are resolved as per SLA
Provide Technical support during month end, quarterly and Year end process.
Perform system/batch health check as per run book
Resolve batch issues immediately by providing quick return to service solution.
Provide root cause analysis for critical job failures and permanently resolve them.
Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production.
Responsible for Transition application from Development to Support team and ensure project deliverables meet production standards.
Responsible for ensuring knowledge repository are update to date with recent issues and standard procedures
System Admin Activities:
Run Crystal report & SQL and perform data fixes to systems
Input reference data on behalf of the users
Analyze long running queries
Perform file upload to systems
Review batch jobs log in the file; Email log
Skill Requirement:
Prod support to any financial application
Basic Accounting and/or Investment Operations experience
Technical Skills - SQL, ETL, SDLC process, Batch Cycle Understanding
CMR/Service Now/Jira Understanding
Ability to analyze code to troubleshoot and solve issues - .Net
Good to have knowledge on atleast one accounting system
Should be excellent in stakeholder management, communication skills
Tech Stack - Any scheduling tool, C#, SQL, ETL, PowerShell or shell scripting, batch monitoring, crystal reports or any other reporting tool, ITIL, Service Now/Remedy, JIRA
- provided by Dice
Associated topics: calculation, civil engineer, construction, draft, drainage, foundation design, land, microstation, remediation, soil mechanic * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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