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At JP Morgan Chase, we have an obsession for taking care of our customers and employees, building lasting relationships and a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology, youll be front and center representing our brand, and providing superior customer service to offer our customers the best solutions for their financial needs. Here at Chase, youll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, youll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.
Asan AssociateBanker at Chase, you willbe at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options help them enroll in & use tools so they can bank how, when and where they want. The minimum hourly rate for this job is $15 per hour.
Youll contribute significantly to the success of the branch and helping customers by:
Engagingthe client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business withChase
Assisting customers and making clients feelappreciated
Helping customerslearn how to complete their banking needs whenever, wherever and however they wantwith self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform
Exhibiting strong customer service skills, presentingconsumer-bank focused productsand serviceswhile proactively educating clients on utilizing available accesschannels
Proactively collaborating with others to help customers
Helpingbuild relationships with customers by connecting them with team members who can help them address their financial needs
Ensuringfinancial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
Supporting customer with traditional banking needs and complex service transactions putting the customers needs at the center of everything
Providing proactive customer outreach to gauge success and offer new tools to help customers meettheirconsumerbanking and investment goals
Abilityto make personal connections, engage customers, and always be courteous and professional in a team environment
Strongdesire and ability to influence, educate and connect customers totechnology
Exudes confidence with clients when sharing product knowledge andsolutions
Excellentinterpersonal communication skills, as well as strong attention to detail and time management
Professional, thorough and organized with strong follow-up skills
Active listening skills to ensure the best way forward is identified for each customer
Abilityto learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products worktogether
Minimum6 months of customer service experience
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