Assistant Service Manager (Mosinee)

JX Enterprises in Mosinee, WI

  • Industry: Customer Service/Call Center - Call Center/Customer Service Manager
  • Type: Full Time
  • $30,670.00 - 45,550.00
position filled

The Assistant Service manager will be the right hand to the Service Manager in the daily operations of the Service Department and in meeting strategic goals set for the branch.

Essential Duties and Responsibilities:

  • Sales and Customer Service

    • Promote and sells service repairs/work.

    • Devote delivering customer satisfaction to customers.

  • Personnel Management

    • Work with Service Manager and Human Resources to select, hire, train and develop employees.

    • Provide training and guidance for various Service Department functions, as necessary.

    • Supervise and mentor all employees and ensure all duties are completed.

  • Process Management

    • Coordinator of day-to-day paperwork flow.

    • Make sure work orders are signed and reviewed with customers and jobs are billed properly.

    • Coordinating reports to the Service Manager.

    • Supervise Warranty operation.

    • Accountable for seeing that service warranty documentation is complete for claim processing.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Competencies:

Priority Setting

Customer Service

Technical Skills

Leadership Presence

Minimum Qualifications:

  • High school diploma or GED

  • Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.

  • Strong technical knowledge and intermediate computer skills required.

  • Excellent listening and communication skills

  • Leadership ability, self-starter, takes charge and follows through

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications Behaviors

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter: Inspired to perform without outside help

Education

High School or GED

Licenses & Certifications

CDL

DL


Associated topics: call center manager, leadership, management experience, manager, operations manager, review, senior, service manager, supervisor, team manager

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