Employment Type: Full-Time
Industry: Non-Executive Management
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Overview Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle?s mission is to be our customers? best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. The Project Manager is responsible for planning, scheduling and coordinating activities within the Customer Operations/Installation group relating to Installation of Access Control/Security and Video projects and Service requests to ensure our systems and services are provided accurately and on time, and that these services meet or exceed client expectations. Leading to and during the installation and service implementation, the Project Manager provides a single point of contact to both our customers and internal team to ensure timely an accurate sharing of information to support smooth and efficient system installations. Responsibilities Act as project liaison between Kastle departments and the Customer during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at internal Kastle & external Client /department meetings and briefings and/or phone calls and e-mails. Understand all Project milestone & deliverable dates and develop/ maintain a master Installation calendar/schedule to meet these dates and revenue goals. Initiate and conduct the contract review and implementation process and generate follow up proposals and contract amendments as warranted. Monitor project costs and ensure project is within the budget parameters (positive margin). Initiate and conduct security system consultation and other services in response to customer requests. Generate project schedules, oversee floor plan creation, and provide progress reports on project status to those who request. Work with the internal team to generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis. Schedule & confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays. Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes. Provide regular progress updates to all stakeholders. Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes. Revise project schedules to determine personnel and materials requirements and priorities. Provide/arrange client training on Kastle systems. Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues. Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service. Qualifications Bachelor?s Degree 5 or more years successful experience managing multiple projects simultaneously Construction experience and knowledge essential Security knowledge preferred US Citizenship required Physical & Mental Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the duties of this role, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and manipulate keys on a keyboard. The employee is often required to stand, walk, reach with arms and hands and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision, and the ability to adjust focus. The employee must be physically and mentally capable of functioning effectively with moderate to high levels of stress in a demanding and dynamic environment. Frequent travel by automobile, plane and other modes of public transportation is required. Work Environment The following work environment characteristics are representative of the environment the employee will encounter while performing the duties of his/her job; the employee is subject to prevailing weather conditions at the time, the noise level in the office environment is usually quiet to moderate, however at work site the noise level can be moderate to loud the employee may be exposed to moving mechanical parts, tools and vehicles Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job . 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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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