Call Center Representative

Kelly Services in Rockland, ME

  • Type: Full Time
position filled
Position: Direct Hire Customer ServiceShift: Monday - Friday Must be available to work between the hours of 8 am - 8 pm40 hour work week, Overtime is optional Pay: $15-16 Depending on ExperienceLocation: Rockland, MaineApply directly or email your resume to [Click Here to Email Your Resumé]Contact Kayla directly at 815-401-8719 for immediate consideration. Resume is required.Additional Responsibilities:- Provide the ideal customer experience on every inbound call regarding questions, purchases, withdrawals and rebalances- Average 75-100 inbound calls a day- Strong technical skills in Microsoft Office, CRM or Salesforce experience a plus- Able to work with upset or irate customers while maintaining a professional manner- Able to work with multiple programs at once using dual screens & auto dialer- Adhere to call center metrics including availability, adherence, and quality- Follow up with customers via phone, email, and fax.- Strong attention to detail and ability to work in a fast-paced, call center environment.Benefits:-The company offers a comprehensive benefits package including medical, dental & vision- Up to 2 weeks of PTO and 10 Paid Holidays- Educational Assistance, 401K matching & employee recognition!

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