Production Support Analyst

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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RESPONSIBILITIES: Kforce has a client in search of a Productions Support Analyst in New York, NY. REQUIREMENTS: Good understanding of application, middleware and database interactions and connectivity Good understanding of data center skills (design & implementation of servers, network, power, etc.) Experience supporting Web servers and applications (Tomcat, JBoss etc.) Working knowledge of Python scripting and/or PowerShell, Unix Shell Scripting, Ansible, puppet Working experience of supporting AWS and/or Azure cloud infrastructure Knowledge of identity and access management with AD/ADFS, IDaaS solutions Working knowledge of ITIL process and IT Service management (ITSM) with Remedy and ServiceNow Ability to work independently to meet goals and objectives with minimal supervision Team player with excellent consultative and communication skills (verbal and written), and the proven ability to work effectively with clients, IT management and staff, vendors and consultants Strong problem solving and time management skills Ability to continually triage assignments, manage conflicting priorities and accept changing deadlines Ability to work well under pressure, responding to critical requests calmly and efficiently Exceptional interpersonal skills and a demonstrated ability to form and maintain effective working relationships at all levels and across reporting lines Discretion in handling confidential or sensitive information Critical Skills: Hybrid infrastructure experience managing both on-prem and cloud environments System Administration experience managing Unix/Linux, Windows environments Middleware administration experience (WebSphere, JBoss, Tomcat, etc.) Working experience in setting up cloud and on-prem data center environments Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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