Enterprise Customer Success Manager

Employment Type

: Full-Time

Industry

: Miscellaneous



Joining LawGeex

This is an opportunity to be part of a world-class team that is transforming the legal industry by applying artificial intelligence and machine learning to contract review. We are in high-growth mode and have some of the most recognized companies as customers. And the support of top-notch venture capital firms. You ll join a team of really smart, fun, and creative people who inspire each other every day.

We re recognized as the leader in the LegalTech industry, with numerous awards. HBO recently featured us in their Future of Work series, where they pitted our technology against a lawyer from a top notch university (spoiler alert: we win handily!)

We are proud of our company culture. We believe in trust and respect for our colleagues, customers and partners. We work with a can do attitude and we understand that innovation needs belief, conviction and a lot of trial and error. These are just some of the ways that make LawGeex a great place to come to work every day.


Who We Are

Our mission is to ensure in-house counsel can focus on the deal not the contract and help our customers love legal again! LawGeex leverages our pre-trained AI engine to review and redline agreements based on a company s pre-defined policies. On the CS team we work with Fortune 500 customers to drive platform adoption, demonstrate ongoing value, and improve critical business processes.


Who You Are

You re passionate about engaging customers and improving their business your customers success is a reflection of your own. You have impeccable relationship-building skills and can explain concepts in a clear and concise way. You see every experience as an opportunity to grow and learn both personally and professionally.


What You ll Do

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Support the onboarding and kick-off process along with our Onboarding Director
  • Maintain a cadence of communication with customers about their usage trends, sentiment, and identify opportunities for deeper engagement
  • Schedule and prepare for bi-annual executive business reviews with points of contact and executive buyers
  • Identify opportunities for customers to act as LawGeex advocates (e.g. testimonials, case studies, etc.)
  • Collaborate closely with the LawGeex Sales team to support pilot customers and expansion opportunities
  • Align resources across the LawGeex org as needed to support customer needs


Requirements:

  • 4+ years in a Customer Success or similar role in B2B SaaS
  • Experience working with large enterprise customers
  • Excellent presentation and communication skills (both written and verbal)
  • Highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn, and drive engagement and renewals
  • Empathetic with both internal and external customers, a positive attitude, and ability to check your ego at the door


?Key Skills:

  • Results-driven mentality, with a bias for speed and action
  • Strong analytical skills, with the ability to translate data into insights
  • Comfort in a startup environment we move quickly and wear many hats
  • Proficient in PowerPoint and Excel
  • Experience using typical CS tools like Salesforce, Gainsight, ZenDesk, Pendo, etc.
  • Legal experience either at a law firm, as a paralegal or as in-house legal counsel not required but very helpful

by Jobble


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