Product Design Lead / UX

Employment Type

: Full-Time


: Information Technology

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Job Description This position in MassMutual???s Digital Experience organization which is part of the Customer Experience group, is focused on creating, delivering and supporting innovative digital experiences for our consumers and customers. We are comprised of several cross-functional, product centric groups spanning all aspects of our digital ecosystem end-to-end (including product design, development, delivery, and support) across all digital channels enterprise wide. In April, Forrester recognized MassMutual as the 2018 Digital Experience Winner in Insurance. We offer opportunities across our offices located in New York City, Boston Massachusetts, and Springfield Massachusetts. This role???s responsibilities include: Plan design development activities based on our established approach Review competitors/complementors identify differentiating capabilities and design trends Lead workshops to support the design development process with cross-disciplinary team members and business partners Design experience concepts rapidly and iteratively to address the user and business needs Skilled storyteller able to evangelize process and design concept. Present work to team members and stakeholders Detail out design concepts with user flows and wireframes. Develop detailed design annotations for developers and QA engineers Leverage existing experience pattern library while looking for opportunities to extend and innovate Use data to drive design decisions Employ and participate in the full range of user research methods: Exploratory research in the early stages of concept development to identify users??? needs, motivation and frustrations as well as comparable tools Heuristic analysis of digital experiences Concept validation to ensure design ideas are moving in the right direction with early testing Usability testing to make sure users are able to successfully accomplish their tasks with the proposed design Work closely with the rest of the product design team, review your own work and critique the team???s design Collaborate with cross disciplinary team and partner with business stakeholders to develop designs from concept to details and capture feasibility and applicability. Closely works with copywriters Coaches less experienced members of the team and support their growth. Be autonomous. Take full ownership of work, and responsibility for every last detail. Communicates progress and issues that affect expected completion. Troubleshoots alternatives for on-time delivery Evaluate issues with technology and business partners. Identify potential solutions ?? by Jobble
Associated topics: gui, interactive producer, interface, ui, ui designer, user experience, user interface, ux designer, ux ui designer, wireframing

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