Member Experience Specialist (Altoona)

Compensation

: $74,860.00 - $163,970.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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Responsibilities

  • Deliver consistently high quality service to both internal and external members
  • Represent the Credit Union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
  • Provide, by telephone, general and specific service-related information concerning Credit Union services or policies.
  • Perform routine member transactions, including but not limited to check withdrawals, loan payments, transfers, balance inquiries and account history.
  • Enter transfer share deposits, loan and credit card payments into in-house computer system.
  • Ensure transfers for mortgage, installment and share secured loans equal the amount due and that all late charges, if applicable, are collected.
  • Direct members with the forms necessary to transact business at the Credit Union website.
  • Cross-sell services offered by the Credit Union.
  • Respond to members requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
  • Receive various information pertaining to members accounts and route to the proper department for processing.
  • Process stop payments on checking accounts.
  • Provide members with account status, including current balances.
  • Follow up member calls when necessary.
  • Responsible for complying with the Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Education/Experience

  • HS Diploma/equivalent; Associates Degree preferred
  • 1-2 years experience in customer service or call center environment
  • Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
  • Credit Union/Financial Industry experience a plus
  • Excellent communication, organizational and time-management skills
  • Qualified applicants are encouraged to email their resume and salary requirements


    Associated topics: collections officer, document, file, loan, loan collections, loan collections officer, loan processor, mortgage processor, verify, verification * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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